School Engagement Manager

Summary

Join our Onboarding and Engagement team as a School Engagement Manager! Partnering with Strategic CSMs, you will cultivate strong relationships with major school districts nationwide, focusing on driving product adoption and building stakeholder connections. You will leverage data and insights to achieve company goals in product adoption, renewal, and expansion. This role involves managing the customer journey, ensuring exceptional support, and positioning Newsela as a trusted advisor. You will work closely with end-users, understanding their needs, and guiding them to utilize Newsela effectively. Your contributions will directly impact the expansion and adoption of Newsela products in K-12 classrooms, bringing engaging learning content to students and teachers.

Requirements

• 3+ years of teaching experience
• Experience in the education field, either working in district or partnering with districts at previous companies
• Leverage your strong product knowledge and regional expertise with your relationship building skills to make yourself a trusted partner that clients love working with
• Be a self-starter who thrives in a fast-paced environment

Responsibilities

• Build and strengthen relationships with some of the largest school districts in the country
• Drive school production adoption
• Build relationships with school stakeholders
• Connect district goals to individual school use
• Share user feedback with internal stakeholders
• Prioritize outreach and create scalable strategies that deliver results within prioritized schools
• Leverage data, our tech stack, and customer insights to drive company results in product adoption, renewal, and expansion with individual school buyers
• Manage customers as they go through the Newsela Customer Journey
• Ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle
• Identify champions at school level buildings
• Identify candidates and achieve NCE completion targets
• Continuously monitors data and client health metrics to proactively assess progress toward achieving set success criteria to ensure they are implemented with fidelity
• Surface insights to district’s leaders to demonstrate how Newsela can support achievement of their goals
• Ask appropriate discovery questions to uncover client’s goals
• Make the connection between what is happening in schools and partners with Enterprise CSMs to make the connect to the buyer in support of their Newsela Success Criteria being achieved
• Mobilize school-level stakeholders to serve as Newsela champions in their school building in order to effectively scale teacher activation across the district
• Continuously self-educate about Newsela’s product, content and the K-12 landscape with a focus on ensuring clients are receiving value from our products
• Leverage CSM and seller insights in combination with data to identify targets to ongoing engagement
• Identify stakeholders at the school level and c ultivates and build relationships with school stakeholders (including principals, AP’s and coaches)
• Partner with regional seller to identify and build advocates at the school level needed for retention and expansion
• Continuously monitors data and client health metrics to proactively assess progress toward achieving set success criteria to ensure they are implemented with fidelity
• Identify risk to Enterprise CSM and Regional seller if schools goal perception is in conflict with district’s goals
• Identify detractors to district wide adoption and implementation and work to change perceptions/reposition value of Newsela
• Identify gaps to education and adoption, and share feedback with the Enterprise CSM for your region to leverage school level gaps to district admin and provide recommendations to PD plans to address gaps
• Leverage data and customer team insights

Preferred Qualifications

• Bachelor’s degree
• Gainsight and Salesforce (SFDC) experience

Benefits

• Base salary: $65,000 - $70,000
• Incentive stock options
• Benefits