Scientific Solutions Consultant

Summary

Join Benchling as a Scientific Solution Consultant (SSC) and become a primary solution lead for innovative biotech companies. This highly visible pre-sales role involves partnering with account executives to deliver impactful customer engagements, driving high-volume adoption of Benchling's R&D Cloud. You will manage customer discoveries, craft solutions based on Benchling capabilities and industry best practices, and present these solutions persuasively. The role requires a strong life sciences background, excellent communication skills, and the ability to translate software capabilities into value gains for scientific organizations. You will also engage with product management, provide customer insights, and mentor other SSCs. This position requires fluency in German and English and involves 25-30% travel.

Requirements

• BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field, with a minimum of 2 years of work experience, ideally customer facing
• OR PhD in related Life Science field and some teaching experience
• Must be fluent in German and English
• Willingness to travel to customer sites 25-30%

Responsibilities

• Effectively partner with account executives to deliver high-velocity customer engagements that lead to selection
• Manage organized discoveries to uncover customer needs and requirements that relate to key business issues and decision criteria
• Craft solutions based on Benchling capabilities, industry best practices and standard R&D functions, with data models and processes that map to the customer or prospects' science and that fit into their current technology landscape
• Present and demonstrate the solution in a persuasive way based on value-based storytelling, decision criteria, and key business issues. Manage customer questions and objections to resolve concerns. Ensure that the solution is presented competitively
• Engage with product management to provide insight into customer needs and industry trends. Influence the product development roadmap for market success. Ensure that the roadmap is clear to customers as required to influence buying decisions
• Provide leadership by creating reusable solutions, content, and trainings for key areas. Work with the extended team to ensure that they are successful and learn from your expertise. Mentor and partner with other SSCs to build their success
• Espouse Benchling's core leadership principles and cultural values

Preferred Qualifications

• Experience with scientific/informatics software such as LIMS, ELN, or others preferred
• Experience in demonstrating scientific software in a pre-sales setting is highly desired
• Demonstrated capacity to effectively model scientific data/processes, and craft solutions, based on product knowledge and industry best practices. Prior experience in demonstrating and supporting research instruments or software desired
• Understand research technology generally adopted by biopharma companies
• Have an agile and adaptable mentality, and can quickly implement new customer engagement processes
• Ability to establish as a trusted advisor for scientists, and successfully pitch to scientific buyers

Benefits

• Competitive salary and equity
• Fertility healthcare and family-forming benefits
• Four months of fully paid parental leave
• Home office stipend
• Mental health benefits + wellness stipend
• Learning and development reimbursement
• 25 days vacation days + public holidays
• Company-wide Summer & Winter holiday shutdown
• Sabbaticals for 5-year and 10-year anniversaries
• Remote perks including travel to hubs
• In-office perks (Zurich Only - In Office)
• Commuter benefits (Zurich Only - In Office)