Solution Consultant

Summary

Join Benchling as an Enterprise Solution Consultant and become a primary solution lead for major clients. You will work in complex enterprise IT environments, collaborating with internal and external teams to develop optimal solutions. This pre-sales role requires close partnership with sales, professional services, and product teams. You will need to be comfortable with Life Sciences R&D processes and enterprise SaaS solutions. The ideal candidate will be a trusted advisor, translating customer objectives into detailed solutions and effectively communicating them. This role involves working with senior scientific and IT leaders, presenting solutions, and influencing product roadmaps.

Requirements

• PhD in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field, with a minimum of 4 years of work experience, ideally customer facing
• Experience in a lab or research setting, ideally in antibody discovery or engineering
• Demonstrated capacity to effectively model scientific data, and craft solutions, based on product knowledge and industry best practices
• Understand research technology generally adopted by biopharma companies
• Have an agile and adaptable mentality, and can quickly implement new customer engagement processes
• Ability to establish as a trusted advisor for scientists, and successfully pitch to scientific buyers
• Willingness to travel to customer sites 25-30%

Responsibilities

• Effectively partner with account executives, SC peers, and leadership to create account and deal strategies that lead to selection, planning out customer engagements that lead to compelling solutions
• Manage organized discoveries to uncover customer needs and requirements that relate to decision criteria and key business issues
• Craft solutions based on Benchling capabilities, industry best practices and standard R&D functions, with data models and processes that map to the customer or prospects' science and that fit into their current technology landscape
• Present and demonstrate the solution in a persuasive way based on key messages, decision criteria, and key business issues. Manage customer questions and objections and resolve concerns. Ensure that the solution is presented competitively, with awareness of alternatives including build in house
• Engage with product management to provide insight into prospect and customer needs and industry trends. Influence the roadmap for market success. Ensure that the roadmap is clear to customers as required to influence buying decisions
• Provide leadership by creating reusable solutions, content, and trainings for key areas. Work with the extended team to ensure that they are successful and learn from your expertise. Mentor and partner with other SCs to build their success

Preferred Qualifications

• Experience with scientific/informatics software such as LIMS, ELN, or others preferred
• Experience in demonstrating scientific software in a pre-sales setting highly desired
• Prior experience in demonstrating and supporting research instruments, reagents or software desired

Benefits

• Competitive salary and equity
• Broad range of medical, dental, and vision plans for employees and their dependents
• Fertility healthcare and family-forming benefits
• Four months of fully paid parental leave
• 401(k) + Employer Match
• Commuter benefits for in-office employees and a generous home office set up stipend for remote employees
• Mental health benefits, including therapy and coaching, for employees and their dependents
• Monthly Wellness stipend
• Learning and development stipend
• Generous and flexible vacation
• Company-wide Summer & Winter holiday shutdown
• Sabbaticals for 5-year and 10-year anniversaries