Seasonal Customer Love Associate

Summary

Join Reformation, a sustainable fashion brand, as a Seasonal Customer Love Associate! This remote, Texas-based role offers part-time or full-time options from July to September, with potential extension. You will provide exceptional customer service across various channels, exceeding performance goals. Responsibilities include handling customer inquiries, processing orders, and collaborating with internal teams. The ideal candidate is organized, friendly, empathetic, and possesses strong communication skills. Top performers may be offered extended contracts or permanent positions.

Requirements

• Smart, incredibly organized, and driven towards excellence
• Passionate about Reformation’s mission and products
• An incredibly friendly person who loves interacting with people and never loses their cool
• Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
• Positive and willing to take on any task, big or small
• Strong communication skills across all customer service channels, including email, text, and chat
• Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
• Flexible and able to work in a constantly changing environment
• Productive, focused work style to successfully meet case volume expectations

Responsibilities

• Provide consistently magical customer service across all customer service channels
• Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
• Consistently meet and exceed performance goals
• Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
• Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
• Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
• Get to know the ins and outs of all aspects of the business and gain exposure to different teams

Preferred Qualifications

• Prior experience on an e-commerce customer service team
• Proficiency with Kustomer and Google Suite