Senior Director Product Management - Claims

Summary

Join Sagent as a Senior Director, Product Management and play a crucial role in shaping the future of our claims servicing technology. Develop and communicate a clear product vision and strategy, drive innovation, and lead a team of product managers and business analysts. Manage the entire product lifecycle, from ideation to launch and optimization. Collaborate with cross-functional teams, conduct market research, gather customer insights, and ensure regulatory compliance. This role requires a Bachelor’s Degree, 8+ years of experience (including 3+ years in leadership within a SaaS or financial technology company), and 10+ years in loan servicing. Sagent offers a comprehensive benefits package, including remote/hybrid work options, health benefits, unlimited flexible time off, and more.

Requirements

• Bachelor’s Degree in business, computer science, and/or related field and 8+ years of experience, with at least 3 years in a leadership role within a SaaS or financial technology company
• 10+ years of experience in loan servicing, including any area, such as Support
• Previous experience managing software product or educational equivalent. (e.g., Pragmatic Institute, 280 Group, others.)
• 3+ years of experience working on an Agile team in SaaS product management
• Excellent oral, written, and presentation skills with the ability to convey technical concepts to non-technical stakeholders clearly
• Strong leadership skills with experience leading cross-functional teams and driving products to completion
• Analytical mindset, comfortable using data to inform decision-making and product improvements
• Willingness to travel occasionally (up to 20%)

Responsibilities

• Develop and communicate a clear product vision and strategy aligned with the company’s overall goals
• Drive innovation in claims servicing technology, ensuring our products remain at the forefront of the industry
• Lead and inspire a team of product managers and business analysts, fostering a collaborative and high-performing culture
• Oversee the claims products, providing strategic direction and ensuring alignment with company objectives
• Manage the end-to-end product lifecycle, from ideation and design to development, launch, and ongoing optimization
• Work closely with cross-functional teams, including, engineering, marketing, and sales, to deliver high-quality, customer-focused products
• Conduct market research to identify opportunities, trends, and competitive landscapes
• Gather and analyze customer feedback and insights to inform product enhancements and new feature development
• Stay informed about regulatory changes in the mortgage industry and ensure that our products comply with all relevant standards and requirements

Benefits

• Remote/Hybrid workplace options
• Health Benefits
• Unlimited Flexible Time Off
• Family Planning Services
• Tuition Reimbursement
• Paid Family Leave
• 401(k) Matching
• Pet Insurance
• In-person and Virtual Social Experiences
• Career Pathing
• Focus Time Fridays