Security Contracts Manager

Summary

Join ServiceNow's Security Organization as an Information Staff Security Contracts Manager. This critical role ensures ServiceNow's security contract process aligns with information security principles and architecture. You will collaborate with legal teams and stakeholders to shape contractual language, minimizing risks. Responsibilities include reviewing and enhancing customer contracts, proposing standard language for information security, leading customer negotiations on data security, and staying current on industry trends. The ideal candidate possesses extensive experience in contracts management within a software or SaaS company, a strong understanding of contractual principles related to IT and security, and excellent communication skills. ServiceNow offers a competitive salary, equity, benefits, and a flexible work environment.

Requirements

• 8+ years of experience within Contracts Management for a SW or SaaS company
• Solid understanding of contractual principles relative to IT and Security concepts
• 8+ years of relevant Customer/Sales Contracts
• Experience working in an in-house legal department, ideally a technology company, with a focus on technology contracts and information security
• Comprehensive understanding of Enterprise IT Industry In-depth knowledge of the enterprise IT landscape
• Ideally SaaS and cloud computing areas, and their associated security implications
• Team Collaboration and Information Sharing: Strong inclination towards teamwork and sharing of information to foster a collaborative and knowledge-sharing environment
• Self-Starter with Goal-Oriented Mindset: Demonstrated ability to independently manage priorities, set goals, and meet deadlines in a dynamic and occasionally ambiguous environment
• Excellent Communication Skills: Proficient verbal and written communication skills to effectively interact with internal and external stakeholders

Responsibilities

• Collaborate with internal legal teams, commercial legal, and cross-functional stakeholders to review and enhance customer contracts, including “redlines” as it relates to information security, data protection, and architecture
• Propose Standard Language: Act as a subject matter expert to propose new contractual language that sets standard terms related to information security, ensuring alignment with ServiceNow's security policies
• Lead and participate in customer negotiations related to data security, addressing inquiries and concerns to ensure successful contractual agreements
• Stay current on ServiceNow architecture, industry trends, regulations, and best practices related to information security and contractual agreements
• Navigating Ambiguity: Demonstrate the ability to work effectively in an evolving and sometimes ambiguous environment, adapting strategies as needed to address emerging challenges and opportunities
• Engage in multiple contract negotiations with the ability to manage and prioritize workload to meet critical timelines

Preferred Qualifications

Relevant certifications in information security, such as CISSP, CISM, or equivalent

Benefits

• Base pay of $129,300 - $226,300 plus equity (when applicable), variable/incentive compensation and benefits
• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan and family leave programs