Datavant is hiring a
Security Customer Assurance Manager

Summary

Join Datavant, a data platform company for healthcare, as a leader in the Information Security organization to help lead GRC to the next level of evolution. As a highly collaborative and remote-first team, we empower our employees to shape their working environment.

Requirements

• 5+ years experience in security, compliance, audits, customer assurance, control assessments, or risk management based on security and privacy frameworks, such as SOC 2, ISO 27001, HIPAA, PCI, HITRUST, NIST 800-53, FedRAMP, etc
• Minimum 3 years successfully leading any GRC team and function or customer-facing role
• Excellent communicator and mentor with ability to articulate complex compliance and security concepts to diverse audiences
• Detail-oriented and able to handle multiple priorities in a fast-paced environment

Responsibilities

• Lead a team of security and compliance professionals, responsible for delivering on our customer assurance activities with a focus on customer trust and satisfaction
• Liaise with customers and auditors, articulating control implementation, and describing considerations for applying security and compliance concepts to a technical environment
• Develop an understanding of regulatory requirements and communicate how Datavant control activities meet customer obligations
• Set and reinforce strategic direction, translate audit and compliance roadmaps for customers, monitor progress, coordinate improvement efforts internally and externally, and assess process-improvement effectiveness
• Work cross-functionally with GTM, Security, Legal, Compliance, Privacy, Product, Engineering, and Operations on customer requests and requirements ensuring customer satisfaction
• Communicate clearly and effectively by establishing frequent modes, cadences, and methods with various stakeholders including executive leadership, customers, and the Board of Directors, ensuring ongoing measurement of effectiveness
• Coach your team, holding them accountable for delivery excellence, continuous improvement, and provide clarity and mentorship on how they will get to the next steps in their careers
• Establish a baseline and publish a monthly NPS for all functions you manage
• Implement mechanisms to handle recurring escalation and persistent challenges
• Challenge the team to devise meaningful ways to measure their success and blockers in each of their functions; then, publish those and use them to make iterative improvements to your program
• Create mechanisms to field and address requests for team support in collaboration with internal and external stakeholders

Preferred Qualifications

• One or more industry-recognized security, cloud, or audit professional certifications (e.g., CISA, CISM, CISSP, CCSP, etc.)
• IT security and audit experience in the healthcare industry