Intercom is hiring a
Customer Success Manager

Summary

The job is for a Customer Success Manager at Intercom. The role involves helping customers implement Intercom's suite of tools, driving product activation, and developing strategies to deliver the best customer experience. The candidate should have at least 2 years of experience in a customer-facing organization and be self-motivated.

Requirements

• 2+ years experience working in a customer-facing organization
• A proven track record of adding real value at a dynamic and fast growth company
• Ability to understand and communicate complex problems clearly and concisely to different audiences

Responsibilities

• Engage with customers with a goal of driving deep product activation
• Leverage high-touch and one-to-many tactics to drive positive outcomes
• Develop, test, and iterate on scaled playbooks and engagement strategies
• Be in charge of running implementation projects with your customers
• Partner closely with Sales to drive the best customer experience possible
• Work closely with R&D, acting as an internal spokesperson for our customers
• On occasion travel for face to face meetings with your customers

Preferred Qualifications

• Experience using Intercom
• Previous experience in Support, Sales Engineering, Consulting
• Great examples of self started projects

Benefits

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed
• Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week