Security Operations Manager

Summary

Join BlackCloak as a Security Operations Leader and oversee a team of cybersecurity analysts, responding to client inquiries and security incidents. You will be responsible for the continuous development of BlackCloak’s Incident Response Program and providing post-onboarding support. This role requires flexibility, including occasional work outside of standard business hours. The ideal candidate will have 5-7 years of experience in information security/cybersecurity and at least 2 years leading a SOC. BlackCloak offers a competitive salary, exceptional benefits, and a dynamic work environment, including 100% remote work.

Requirements

• 4-year college degree preferred or relevant work experience
• Close to 5 to 7 years of experience in an information security/cybersecurity role and at least 2 years of experience leading a SOC
• Strong analytical and problem-solving skills
• Ability to operate independently and efficiently to manage multiple tasks and priorities simultaneously and successfully
• Strong communication skills and ability to interface with customers

Responsibilities

• Interface with clients to remotely onboard them onto the BlackCloak Platform
• Answer client inquiries, alerts, incidents, and questions
• Lead and mentor a team of cybersecurity analysts
• Respond to security alerts, assess the risk, and deliver mitigation responses
• Maintain total command and awareness of the security ticket queue
• Run network vulnerability assessment scans of customer infrastructure
• Communicate vulnerability and threat assessments to clients
• Own the continuous development of our EDR and Incident Response Program
• Manage on-call rotations and scheduling
• Provide post-onboarding support to customers through periodic touchpoints as needed in a timely and professional manner
• Participate in knowledge transfer sessions, product training, and other strategic initiatives as needed
• Maintain working knowledge of BlackCloak’s solutions, platform features, and best practices
• Conduct proactive threat hunting to identify and mitigate potential security threats before they impact clients
• Develop and implement threat hunting strategies and techniques
• Analyze threat intelligence data to identify trends and patterns
• Collaborate with the Incident Response team to investigate and respond to security incidents

Preferred Qualifications

• Industry-recognized information security certifications a plus: CISSP, GIAC, OSCP, Security+
• Prior experience managing an IT help desk is a plus
• Penetration and vulnerability testing experience
• Windows and macOS forensic investigation and vulnerability management experience
• Technical knowledge of operating systems such as Windows, macOS, iOS, Android, Linux
• Experience in threat hunting and threat intelligence analysis

Benefits

• 100% Remote Company
• 100% employer-paid coverage for employees & 50% employer-paid coverage for dependents for medical (3 plan options), dental and vision plans
• Health Savings Account with BlackCloak contributions
• 100% Employer-paid life & short- and long-term disability insurance
• 401k with both traditional and roth options & an employer match for traditional contributions
• Company Equity
• Vacation and Sick Leave
• 10 Paid Company Holidays
• Wellness Days
• Paid Parental Leave
• Multiple off-sites and virtual events throughout the year
• In-home office stipend