Newfront is hiring a
Senior Account Manager

Summary

This is a full-time, salaried position for a Client Development & Service Manager in the insurance industry. The role involves managing client relationships, developing and communicating insurance programs, and performing various administrative tasks. The position requires exceptional communication skills, advanced knowledge of Microsoft Office, adaptability, flexibility, excellent time management skills, and the ability to learn and adopt technology systems and software applications.

Requirements

• Exceptional communication skills: written, public speaking and presentation preparation
• Exceptional telephone etiquette and customer service skills, diplomacy, professionalism and tact
• Advanced knowledge of Microsoft Office and its complex features
• Ability to be resourceful, take initiative, solve problems, offer solutions and make process improvements
• Works well with others in a fast paced environment and be responsive to co-workers and colleagues
• Ability to train, delegate, provide oversight and give feedback
• Adaptability and flexibility to address issues and client needs
• Excellent time management skills
• Ability to learn and adopt and train use of technology systems and software applications
• Excellent at multi-tasking and flexibility to manage ever changing priorities and deadlines
• Intermediate strategic project planning including extended time management
• Ability to forge relationships and build trust
• Property and Casualty Insurance license required

Responsibilities

• Independently manage client relationships and accounts either up to: $1 MM in volume revenue or; of advanced complexity and requirements
• Perform program comparison and form review, in partnership with Account Executive(s)
• Independently prepare for, manage and conduct strategy renewal meetings with clients
• Act as primary client point of contact to provide day-to-day service by responding to client questions and requests
• Develop, analyze, and implement competitive insurance programs, providing various alternatives for client consideration
• Manage the onboarding process of new clients
• Manage the marketing process for prospect companies
• Prepare and review client communications and finalize for delivery
• Communicate and collaborate with producers, clients and underwriters to obtain information, quote rates, prepare proposals, or service existing accounts
• Maintain current files and prepare policy renewal questionnaires, recommending coverage enhancements
• Review, evaluate, rate and market Commercial Insurance applications and documents for accuracy
• Compile and organize all client information necessary to process new, renewal, cancellation and endorsements
• Perform thorough contract reviews for clients
• Perform database file management and input information
• Provide training to Account Coordinators
• May manage Account Coordinators and Account Assistants
• Perform other duties and special projects as assigned

Preferred Qualifications

Minimum of 5 years experience in the insurance industry, middle market risk management experience preferred

Benefits

• The pay range for this position in California, Washington, Colorado and New York at commencement of employment is expected to be between $90,000 and $120,500/yr; however, base pay offered may vary depending on multiple individualized factors
• The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered
• Details of participation in these benefit plans will be provided if an employee receives an offer of employment