Senior Admin Coordinator

Summary

Join our client, a leading provider of third-party logistics solutions, as a Senior Admin Coordinator! This fully remote position requires strong analytical and communication skills, experience with WMS or BI tools, and a background in a 3PL environment. You will be a key point of contact for clients, handling inquiries and supporting operational efficiency. Responsibilities include administrative support, project execution, client interaction, order processing, reporting, operational coordination, data analysis, and backup support. Success is measured by efficient client support, accurate reporting, seamless order processing, process optimization, and cross-functional collaboration. Apply now to be part of a dynamic logistics organization!

Requirements

• 3+ years of experience working with a Warehouse Management System (WMS) or Business Intelligence tools, preferably in a 3PL environment
• Experience in report generation, business reviews, and operational analysis
• Proficiency in Microsoft Office, particularly Excel
• Strong analytical and problem-solving skills with the ability to handle multiple variables
• Excellent written and verbal communication skills for both internal and client-facing correspondence
• Ability to manage multiple tasks simultaneously and work effectively under pressure
• Highly organized, detail-oriented, and proactive in managing administrative tasks
• Strong team player with a collaborative mindset and a customer-focused approach
• Self-motivated with the ability to take ownership of responsibilities and drive results

Responsibilities

• Perform general clerical tasks, including copying, filing, email communication, and report generation to support inventory control, work order processing, and operational activities
• Implement activities associated with project set-up, execution, and quality control as assigned by Account Managers and Client Services management
• Act as a key point of contact for assigned accounts, managing inquiries and assisting with service issues by identifying sources, determining solutions, and ensuring client satisfaction
• Handle daily order processing, including managing held orders, backorders, drop ship orders, and order status updates while escalating issues internally when necessary
• Distribute daily, weekly, and monthly reports; ensure timely and accurate billing; maintain and update client procedures to meet project goals
• Collaborate with internal teams to manage special projects, ensuring successful execution and meeting client-specific requirements
• Conduct research and problem resolution by analyzing order details, cycle count results, receiving paperwork, and other inventory-related documents
• Serve as a backup for other Administrative Coordinators and Account Managers as needed to ensure seamless operations
• Participate in Client Satisfaction Team (CST) meetings to stay informed on client expectations, providing insights and solutions to enhance relationships
• Ensure all processes align with operational standards, updating records and assisting in maintaining compliance within the logistics environment

Preferred Qualifications

Familiarity with database and order processing systems is highly advantageous

Benefits

Fully-Remote (Work from Home), 9 AM - 5 PM EST