Senior Ai Controls Solutions Engineer

Summary

Join Phaidra, a company building AI-powered control systems for industrial facilities, as an AI Controls Solutions Engineer. Based in Singapore, this fully remote role involves operationalizing and scaling Phaidra's solutions for enterprise data center customers. You will work closely with Technical Account Managers and Data Scientists, acting as a technical expert for customers. Responsibilities include modeling facilities for AI agents, defining product requirements, and working with the product team to ensure scalability. The ideal candidate possesses extensive experience in controls engineering, data center cooling, and industrial control systems, along with strong communication and problem-solving skills. Phaidra offers competitive compensation, equity, unlimited paid time off, and various benefits including medical, dental, and vision insurance, paid parental leave, and a home office setup allowance.

Requirements

• 10-15 years of work experience as a controls engineer, programmer, or equivalent
• Possesses expertise in HVAC and Data Center cooling control methodologies and strategies and displays knowledge of chiller plant fundamentals, configurations, and sequence of operations
• Has the ability to operate as an Solutions Engineer independently
• Understanding of applied thermodynamics for cooling systems, refrigeration systems, and hydronics
• Experience designing, programming, or strong working knowledge of industrial and commercial control systems and protocols such as BACnet and Modbus
• Deep understanding of data center specific controls and cooling methodologies
• Understanding the applications and control strategies of air side chilled water and direct expansion cooling systems
• Strong proficiency in working with data center operations teams and contributing to solving field operations related problems and challenges
• Ability to analyze the performance and viability of your engineered solutions
• Passion for problem solving and using scalable solutions to solve repeat problems
• Ability to translate a combination of customer-stated and customer-implied needs into coherent needs documentation for use by the software development team
• Good educational background in one or more related disciplines pertinent to your area of expertise. Example disciplines include Mechanical Engineering, Computer Science, Software Engineering, Control Theory, Applied Mathematics and other various engineering and applied science fields
• Ability to read and write Python scripts (in collaboration with the software engineering team) to implement Phaidra's AI development tool for customer use cases
• Ability to work independently to resolve onboarding or support tickets by coordinating with the right people or providing direct solutions. You will possesses deep knowledge of Phaidra’s pipelines and effectively identify and addresses issues and manage risks actively
• Exhibits excellent communication skills and has the ability to explain complex domain specific concepts to non-domain experts and also explain complex AI and ML specific concepts to non-AI/ML specific customers
• Ability to own and manage large sections of documentation, fostering a culture of high standards in documentation and communication
• Ability to understand customers well and drive a culture of pragmatic urgency and customer satisfaction
• Ability to lead the deployment and support of multiple Solutions, perhaps in parallel
• Ability to own project delivery within team, work as an independent contributor, and rally other individuals on the team to accomplish substantial tasks that cannot be completed independently
• Ability to mentor peers, delegate within team, handle project stakeholders, build relationships with other departments within Phaidra, and collaborate with their manager on the roadmap, backlog, and work planning
• Shares our company values: curiosity, transparency & directness, outcome-based performance, and customer empathy

Responsibilities

• Work closely with the Technical Account Managers (TAMs) and Data Scientists, as the technical experts for Phaidra's customers
• Use Phaidra's platform and tools to put AI into production
• As the subject matter expert, (SME), use Phaidra’s products and your knowledge of the customers' needs to create a model of the facility for ingestion by the AI Agent
• Work closely with our AI research team as they create the algorithms that turn sensor data into actionable insights
• Work closely with Phaidra's customers to help them get the most out of our technologies, crisply defining the AI problem (objective function, actions, constraints), understanding the technology's capabilities and limitations, identifying opportunities for value creation, rapidly deploying solutions to production using Phaidra's platform and tools, and improving processes to make Phaidra operate more efficiently and effectively
• Work with the product team to identify and define product requirements based upon each customer’s specification and needs
• Work closely with other AI Controls Solutions Engineers and the Product team to ensure our automated tools enable Phaidra to scale across thousands of customers

Preferred Qualifications

• Experience using scrum and agile methodologies
• Experience with rapidly prototyping new technologies and converting into commercially viable products
• Experience building, owning, and operating your own codebases/services
• Experience architecting services within cloud platforms
• Experience applying AI and ML in controls applications
• Experience with statistics, analytics, etc
• Experience with domain relevant optimization problems and solutions
• Familiarity with markup languages like Xml, Json, or Yaml

Benefits

• Fast-paced and team-oriented environment where you will be instrumental in the direction of the company
• Phaidra is a 100% remote company with a digital nomad policy
• Competitive compensation & equity
• Outsized responsibilities & professional development
• Training is foundational; functional, customer immersion, and development training
• Medical, dental, and vision insurance (exact benefits vary by region)
• Unlimited paid time off, with a minimum of 20 days off per year requirement
• Paid parental leave (exact benefits vary by region)
• Home office setup allowance, coworking space stipend, and company MacBook