Senior Solutions Engineer

Summary

Join Cloudflare's Public Sector Sales team as a Solutions Engineer and become the technical leader throughout the sales cycle. You will work with prospects and customers to educate them on the Cloudflare platform, find best-fit solutions, and provide training and onboarding. Leverage your expertise in Cloudflare's network and technology to create documentation and support long-term customer strategies. This role requires strong technical knowledge of on-premise security and networking, as well as public cloud initiatives. You will collaborate with various Cloudflare teams and act as the technical customer advocate. The position is primarily remote but involves 30-40% travel.

Requirements

• Demonstrated understanding in internet technologies: OSI Model layers 1-7,Routing TCP/UDP, DNS (authoritative and recursive), HTTP(S), SSL / TLS
• Comfort with on premise infrastructure and networking configurations, including potential legacy systems or methodologies
• Minimum 1-2 years of experience in a customer-facing sales or consulting role (note: doesn't have to be in tech)
• Technical curiosity and passion: Cloudflare is at the cutting edge of internet technology, and our Solutions Engineers are viewed as subject-matter experts. It’s incumbent on us to stay up to date not only with Cloudflare’s specific products, but with industry trends
• A focus on learning, teaching, collaboration, mentorship, and growth, not only personally but also within the team and company
• Aside from technical and collaborative skills, we place a high value on project management, relationship building, and EQ

Responsibilities

• You are the technical lynchpin through the entire sales cycle - pre-sales and account technical leadership
• You will work closely with our Public Sector prospects and customers to educate, empower, and ensure their success on the Cloudflare platform
• Your technical expertise in Cloudflare’s global distributed network and technology will allow you to find best-fit solutions for prospects, to train and onboard new customers via video-conference or in person, create documentation, and to support the long-term technology strategy of the customer
• As a Public Sector SE you will need to have strong technical knowledge of both on premise security and networking implementations and public cloud initiatives common to US Public Sector customers
• You are the technical customer advocate within Cloudflare and will work closely with every team at Cloudflare, from Sales and Product, through to Engineering and Customer Support
• In business generation and expansion, you’ll be tasked with qualification of prospect and customer use cases, technical requirements discovery, leading demonstrations, solution identification and design, and collaborative work on proofs-of-concept (PoCs)
• For our existing customers, Solutions Engineers are part of a dedicated account team that advises the customer on technical best practices, implementation of Cloudflare products and features, and strategic guidance
• The role is focused on our territory segment within SLED and as such may require some travel but the majority of engagement will be done via remote mechanisms
• Generally, the role requires 30-40% travel to attend meetings with prospects or customers, attend conferences and other industry events, and to collaborate with your Cloudflare teammates

Preferred Qualifications

• You understand the role of a firewall, the difference between L3, L4, and L7 firewalls, and that ‘ACL’ doesn't always mean Anterior Cruciate Ligament
• You're not afraid of command-line interfaces, RESTful APIs, or analyzing HTTP request and response in a browser’s web inspector
• An undergraduate degree in Computer Science, Engineering or a related field. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome
• As part of our engagement, we expect our engineers to have a foundational understanding of AI, be actively exploring or building AI-driven capabilities, and be focused on empowering their prospects and customers to adopt AI in impactful, practical ways
• Graduate-level degrees in Computer Science, Engineering or related fields. Reminder: this is not a strict requirement at all. Candidates from all walks of life are welcome
• Certifications: Azure/AWS/GCP Architect, etc

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave
• This role is eligible to participate in Cloudflare’s equity plan