Senior Analyst

Summary

Join Airbnb's Trust Experience Analytics team as a Senior Advanced Analyst and help millions of guests and hosts by enabling travel on our platform. This role involves supporting Product and Business leaders within the Trust organization, which protects and fosters trust within our community. You will be part of a data squad designing and building products and systems to detect and mitigate fraud. Leverage Airbnb's data and machine learning infrastructure to build measurement capacity and create data narratives. Influence data-driven decisions across business verticals and collaborate with engineers, product managers, and designers. This role requires strong analytical skills, experience with data analysis tools, and a passion for solving problems in the Trust & Safety domain.

Requirements

• A minimum of 3+ years of industry experience in business analytics and a degree (Masters is a plus) in a quantitative field (e.g., Statistics, Econometrics, Computer Science, Engineering, Mathematics, Data Science, Operations Research)
• Have experience supporting trust and safety team and/or have worked closely with policy, content moderation, or security teams
• Proficient in developing SQL and in at least one programming language for data analysis (Python or R)
• Experience with JIRA, particularly building data pipelines that utilize JIRA data and processes
• Demonstrated ability to create and drive data views and analysis for the business, and help teams execute against them
• Experience with non-experimental causal inference methods, experimentation and machine learning techniques, ideally in a multi-sided platform setting

Responsibilities

• Support data-driven product roadmap for the Trust - Safety & Identity working groups
• Recommend actionable solutions backed by data and metrics to product questions, with the ability to communicate with Product & Engineering stakeholders
• Deliver the business insights & reporting on detection and mitigation of potential unsafe behavior and actors across the Airbnb platform
• Perform data modeling of the various entities involved in the Trust creation and defense including hosts, guests, agents, and others using tools & analytics frameworks minimizing undesired frictions while introducing proactive product defenses on our platform
• Evaluating key metrics in an unstructured problem space including measurement of the ML models that drive product development. Communicating a robust understanding of what moves these metrics and why
• Influence data-driven decisions across business verticals in day-to-day via business reviews, scorecards, self-serve portal, OKRs and planning among others

Preferred Qualifications

Working knowledge of schema design and high-dimensional data modeling (ETL framework like Airflow)

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits