Senior Analyst, CRM Analytics

Summary

Join ULTRA MOBILE's Marketing Team as a Sr. Analyst, CRM Analytics! This remote role, open to US residents, focuses on reporting, automation, and strategic insights. You'll analyze marketing performance, deliver data-driven insights, maintain measurement frameworks, and drive organizational alignment on customer data. The ideal candidate will possess strong analytical and communication skills, experience with various data platforms, and a passion for leveraging data to optimize marketing campaigns. This newly created position offers competitive salary, benefits, and a dynamic work environment.

Requirements

• Possess a Bachelor’s degree
• Have at least 3-5 years of relevant experience analyzing data related to campaigns, customer journeys, and leveraging CRM or eCommerce data to support decision-making
• Have hands-on experience working with digital analytics tools (e.g., Snowflake, excel, Tableau) for measuring and optimizing customer engagement and campaign performance
• Possess excellent written and verbal communication skills
• Be able to manage multiple analytics projects and work streams
• Demonstrate a commitment and enthusiasm to work within a dynamic organization

Responsibilities

• Analyze the performance of marketing strategies and other data sets to drive optimizations
• Deliver innovative and data-driven marketing insights to help inform integrated approaches
• Maintain and enhance measurement frameworks and KPIs to demonstrate the success of marketing tactics
• Drive organizational alignment and adoption of customer data metrics and marketing attribution methodologies
• Regularly deliver reports that interpret analytics, and provide meaningful insights and actionable recommendations
• Maintain and improve upon full-funnel customer journey analytics (360 Degrees of customer interaction & measured outcomes including target, reach, penetration, experience, conversion, and optimization)
• Present arguments, insights, and recommendations to marketing leaders
• Work with technical and business teams (Data Science, Business Intelligence, and Engineering) to build key deliverables and provide an integrated point of view

Preferred Qualifications

• Possess an advanced degree
• Have a strong understanding of A/B testing data and advanced skills in R or Python

Benefits

• Competitive salary ($90,000 - $110,000)
• Health insurance
• Disability insurance
• 401(k)
• Flexible spending accounts
• EAP (Employee Assistance Program)
• Education reimbursement
• Parental leave
• Unlimited vacation
• Bonuses
• Company-paid holidays
• Remote work
• Lunch provided by an on-site chef
• Healthy snacks
• Onsite gym
• Free massages
• Car wash services
• Various on-site bars (Espresso/Cappuccino/Nitro/Cold Brew Bar, Froyo Bar, Breakfast Bar, Snack Bar, and a regular bar)