Paciolan is hiring a
Senior Application Specialist, Remote - Worldwide
![Logo of Paciolan](https://cdn.jobscollider.com/logo/paciolan-059e.webp)
Senior Application Specialist closed
🏢 Paciolan
💵 $60k-$65k
📍Worldwide
Summary
The job is for an Application Specialist at Paciolan, a leading ticketing company. The role involves providing technical support, troubleshooting issues, improving product expertise, and building relationships with customers. The ideal candidate should have at least 4 years of industry customer service experience, excellent communication skills, and the ability to work well in a team.
Requirements
- 4 + years experience in industry customer service and/or professional service
- Excellent written and verbal communication, problem solving skills, and ability to work well on a team
- Self-analysis of knowledge level and skills
- Capability to resolve product application problems
- Situational awareness and analysis
- Ability to identify and seek needed information
Responsibilities
- Perform front-line phone support approximately 75% of the time, receiving customer calls and resolving issues over the phone
- Resolve customers’ application questions in areas of product usage and product functionality, improving product expertise, and sharing information both internally and externally via online articles and webinars
- Identify data issues, identify requested support tasks as billable work, and provide data editing as necessary
- Guide clients through use of standard reports and document custom report requirements
- Produce documentation for knowledge base and customer use and to develop functional specifications to submit to the programming department
- Maintain a positive attitude in all situations, effectively resolve sensitive customer issues in a professional manner, and maintain frequent communication with the customer during issue resolution
- Aid in the process of product development and quality assurance of product enhancements and/or beta testing of new product software when necessary
Preferred Qualifications
- Event day management or box office experience
- Database analysis and report writing experience
- Software support experience
Benefits
- Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability and Other Insurance Plans
- Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability
This job is filled or no longer available
Similar Jobs
- 💰~$100k-$135k📍United States
- 💰~$100k-$135k📍South Africa
- 💰$60k-$72k📍United States
- 💰$70k-$120k📍United States
- 💰~$165k-$175k📍Worldwide
- 💰~$145k-$170k📍India
- 💰~$224k-$304k📍United States
- 💰~$50k-$125k📍Worldwide
- 💰~$150k-$222k📍Worldwide
- 💰~$100k-$115k📍Worldwide