EXUS is hiring a
Senior Application Support Engineer

Summary

The job is for a Senior Application Support Engineer at EXUS, a rapidly-growing global enterprise software company. The role involves providing remote support to clients on the operation and maintenance of EXUS installations, with a focus on incident management, software development, monitoring, and communication with clients.

Requirements

• University Degree in Computer Science or relevant discipline
• At least 5 years of relevant working experience
• Customer focused mentality with attention to detail and accuracy
• Discipline in properly following up all customer requests
• Strong communication, presentation and writing skills in English
• Ability to work in shifts if needed

Responsibilities

• Incident registration and management through EXUS’ Helpdesk software
• Analysis, resolution and follow up of reported incidents with the Engineering teams
• Development of Change Requests, testing, installation and maintenance of EXUS’ proprietary software (by using PL/SQL Developer)
• Monitoring, health check and application housekeeping of our managed service cloud environments
• Mentoring and guiding less experienced team members
• Regular communication with our clients

Preferred Qualifications

• Experience in Collections/Banking systems will be highly appreciated
• Very good knowledge of PL/SQL and Oracle Databases, DBA skills will be highly appreciated

Benefits

• Fully remote work setup
• Competitive salary
• Inclusive work environment & Well-being Program
• A clear induction program & a mentoring buddy to help you
• Private health insurance allowance