Remote Senior Application Support Engineer
EXUS
πRemote - Romania
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Job highlights
Summary
Join our rapidly-growing team as a Senior Application Support Engineer and provide remote support to clients on EXUS installations, utilizing your technical expertise and customer-focused mentality.
Requirements
- University Degree in Computer Science or relevant discipline
- At least 5 years of relevant working experience
- Experience in Collections/Banking systems will be highly appreciated
- Very good knowledge of PL/SQL and Oracle Databases, DBA skills will be highly appreciated
- Customer focused mentality with attention to detail and accuracy
- Discipline in properly following up all customer requests
- Strong communication, presentation and writing skills in English
- Ability to work in shifts if needed
Responsibilities
- Incident registration and management through EXUSβ Helpdesk software
- Analysis, resolution and follow up of reported incidents with the Engineering teams
- Development of Change Requests, testing, installation and maintenance of EXUSβ proprietary software (by using PL/SQL Developer)
- Monitoring, health check and application housekeeping of our managed service cloud environments
- Mentoring and guiding less experienced team members
- Regular communication with our clients
Benefits
- Fully remote work setup
- Competitive salary
- Inclusive work environment & Well-being Program
- A clear induction program & a mentoring buddy to help you
- Private health insurance allowance
- Unlimited time off
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