Senior Application Support Engineer

Summary

Join EXUS's Customer Success Team as a Senior Application Support Engineer and be part of a rapidly growing, globally-distributed team revolutionizing credit risk management. You will provide remote support to clients, managing incidents, developing change requests, and maintaining EXUS software installations. This role requires strong technical skills, particularly in PL/SQL and Oracle databases, along with excellent communication and customer service abilities. The position offers a fully remote work setup, competitive salary, and various benefits, including unlimited time off and private health insurance allowance. Experience in collections/banking systems is highly valued. Mentoring junior team members and working across different time zones are key aspects of the role.

Requirements

• University Degree in Computer Science or relevant discipline
• At least 5 years of relevant working experience
• Very good knowledge of PL/SQL and Oracle Databases
• Customer focused mentality with attention to detail and accuracy
• Discipline in properly following up all customer requests
• Strong communication, presentation and writing skills in English
• Ability to work in shifts if needed

Responsibilities

• Incident registration and management through EXUS’ Helpdesk software
• Analysis, resolution and follow up of reported incidents with the Engineering teams
• Development of Change Requests, testing, installation and maintenance of EXUS’ proprietary software (by using PL/SQL Developer)
• Monitoring, health check and application housekeeping of our managed service cloud environments
• Mentoring and guiding less experienced team members
• Regular communication with our clients

Preferred Qualifications

• Experience in Collections/Banking systems
• DBA skills

Benefits

• Fully remote work setup
• Competitive salary
• Inclusive work environment & Well-being Program
• A clear induction program & a mentoring buddy to help you
• Private health insurance allowance
• Unlimited time off