Senior Associate, Care Operations

Summary

Join Pomelo Care, a dynamic healthcare company focused on improving maternal and child health, as a driven Operations Associate. You will play a pivotal role in optimizing clinical workflows, enhancing clinician efficiency, and scaling our technology-driven care platform. This involves identifying areas for process improvement, designing and implementing solutions, developing training materials, and maintaining our clinical knowledge management system. You will collaborate with various teams, leverage data-driven decision-making, and contribute to a positive impact on patient outcomes. Pomelo offers a remote work environment, competitive benefits, generous equity compensation, and professional development opportunities. We are committed to building a diverse and inclusive team.

Requirements

• 3+ years operations or consulting experience, ideally having worked within healthcare delivery or a high-growth startup
• Strong analytical skills with experience using data to inform decisions, optimize processes, and track performance metrics
• Exceptional project management and prioritization skills
• Experience building and scaling operational processes
• Results-oriented operator who moves fast
• Meticulous attention to detail and highly organized
• Comfort with ambiguity
• Ability to work cross-functionally with clinicians and product teams
• Passionate about maternal and child health

Responsibilities

• Identify opportunities for standardization and streamlining of clinical workflows, including collaboration with operations, clinical, and product leaders
• Own the design, testing, implementation, and documentation of process improvements to drive clinician efficiency and enable clinicians to operate at the top of their license
• Owning various operational processes to drive improvements to clinician efficiency
• Develop training materials for clinicians on new processes, workflows, and products/features
• Maintain the clinical knowledge management platform with up to date SOPs, job aides, and protocols
• Support ongoing enhancements to templates/configuration of our electronic health record (EHR) and other clinical platforms

Benefits

• Remote working environment
• Competitive healthcare benefits & vacation policy
• Generous equity compensation
• Professional development opportunities