Senior Associate - Infrastructure

Summary

Join our team as a Technical Support Engineer and provide in-depth technical support to customers on NetApp Storage platform, utilizing your skills in creative problem solving, verbal and written communication, and aptitude for learning new technologies.

Requirements

• 5+ years of technical support experience in Storage and/or Virtualization, Backup, Linux server, Windows server
• Creative problem solving
• Strong aptitude for learning new technologies
• Good verbal and written communication and interpersonal skills
• Bachelor's Degree in IT, Computer Science, or other related fields

Responsibilities

• Provide Remote technical support to enterprise customer on NetApp Storage platform through Zoom/Call/Email/Chat
• Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand and Networking issues
• Reproduce issues by re-creating scenarios in a lab environment
• Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to quickly facilitate solutions for customers
• Create new knowledge base articles to share information and best practices for reuse

Benefits

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts
• Annual merit increase based on performance
• Paid Training whether onsite or in work at home
• Discounts for several corporate and retail partners for services and products once Sutherland ID is presented
• Excellent training and supervisory support - to help you feel comfortable servicing our customers
• Competitive Salary with attractive and attainable PBI structure
• Paid vacation and sick leave annually
• Exceptional Health and Life Insurance Plan
• Lunch benefits and subsidy
• Onsite lunch concessionaire at reduced rates
• Transportation/Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
• Free On-site medical suite with nurse and medical doctor
• Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office
• Paid referral program
• Career development & growth opportunities for advancement
• Excellent Reward and recognition programs