Senior Associate - Infrastructure

Summary

Join One Sutherland, a global leader in business process and technology management services, as a NetApp Storage Technical Support Engineer. You will provide remote technical support to enterprise customers, resolving issues related to ONTAP OS, NFS, CIFS, and other NetApp technologies. The role requires expertise in storage technologies (NAS, SAN), virtualization, and networking. You will collaborate with other engineers, create knowledge base articles, and continuously develop your skills through training. Sutherland offers a competitive compensation package, including benefits such as health and life insurance, paid time off, and career development opportunities.

Requirements

Any Degree/Diplam

Responsibilities

• Provide Remote technical support to enterprise customer on NetApp Storage platform through Zoom/Call/Email/Chat
• Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand and Networking issues
• Reproduce issues by re-creating scenarios in a lab environment
• Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to quickly facilitate solutions for customers
• Create new knowledge base articles to share information and best practices for reuse
• Carefully cultivate your expertise by attending technical trainings, collaborating with other TSEs, completing lab tasks

Benefits

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift differentials for certain shifts
• Annual merit increase based on performance
• Paid Training whether onsite or in work at home
• Discounts for several corporate and retail partners for services and products once Sutherland ID is presented
• Excellent training and supervisory support - to help you feel comfortable servicing our customers
• Competitive Salary with attractive and attainable PBI structure
• Paid vacation and sick leave annually
• Exceptional Health and Life Insurance Plan
• Lunch benefits and subsidy
• Onsite lunch concessionaire at reduced rates
• Transportation/ Shuttle Services - Free transportation home for shifts that end after 9:00 pm and pick-ups for shifts that begin before 6am
• Free On-site medical suite with nurse and medical doctor
• Daily Refuel Plan - Robust and dynamic schedule of activities to keep employees energized both at home and in the office
• Paid referral program
• Career development & growth opportunities for advancement
• Excellent Reward and recognition programs