Senior Brand Payments Associate

Summary

Join Nabis, the leading licensed cannabis wholesale platform, as a Senior Brand Payments Associate (contract position)! In this critical role within the Finance team, you will manage key processes, act as the first point of contact for Brand Payments Associates, provide guidance, and resolve escalated issues. You will ensure operational excellence through remittance workflows, inquiry management, and payment reconciliation. Collaborate with cross-functional teams and the Brand Payments Team Lead on special projects and process improvements. This fast-paced role requires a detail-oriented individual passionate about efficiency and supporting the financial infrastructure of an innovative company. The position offers the chance to contribute to a rapidly growing business in the cannabis industry.

Requirements

• 2–3 years of experience in accounting, finance operations, or a related field
• Bachelor’s degree in Business, Accounting, or a related field preferred
• Strong analytical and troubleshooting skills, especially in payment and reconciliation processes
• Proficiency in financial systems; experience with QuickBooks is a plus
• Exceptional attention to detail with a continuous improvement mindset
• Excellent verbal and written communication skills
• Ability to manage multiple priorities effectively in a fast-paced, high-volume environment
• Proven ability to work autonomously and collaboratively as part of a cross-functional team
• Demonstrated adaptability and eagerness to learn new tools and processes

Responsibilities

• Serve as the first point of contact for Brand Payments Associates, escalating issues to the Team Lead as appropriate
• Reconcile and analyze retailer payments due to brands, ensuring accuracy and compliance with contractual terms
• Manage Zendesk tickets by responding to brand inquiries promptly and accurately
• Verifying the status of orders, invoices, and payments
• Processing fee adjustment requests and conducting research with both internal and external partners
• Creating and maintaining files for brand order analysis
• Participate in and occasionally lead calls with brand partners
• Collaborate with the Team Lead on special projects, process enhancements, and system improvements
• Conduct first-level quality reviews of team members' work before escalating to the Team Lead
• Assist with onboarding and training of new team members; contribute to maintaining and updating SOPs
• Stay adaptable and open to learning new tools and systems as business needs evolve