Senior Business Applications Analyst

Summary

Join NICE, a global leader in software solutions, as a Salesforce expert. Enable and support company strategy and business needs by designing and executing complex Salesforce projects. Configure, deploy, and upgrade Salesforce systems, while maintaining comprehensive project documentation. Collaborate with internal colleagues and business owners to understand and meet business needs. This role requires a BS or MS in Computer Science, 4-7 years of Salesforce experience, and strong technical skills. NICE offers a flexible hybrid work model (NICE-FLEX) with opportunities for growth and development within a dynamic and collaborative environment.

Requirements

• BS or MS in Computer Science and related degree
• 4-7 years of experience as Salesforce analyst in global companies
• Excellent understanding of business processes and technical background and experience
• Strong Technical skills in Salesforce administration and troubleshooting Ability to see things forward and manage problems as they arise
• Familiar with project management methodologies and tools (advanced excel, MS project, JIRA)
• Multitasking capabilities
• Ability to work with a variety of stakeholders
• Positive customer facing attitude
• Familiarity with sales, marketing, order management and services Business Processes
• High level of English (writing and speaking)

Responsibilities

• Enable and support the company strategy and business needs
• Enable system processes to support business strategies and objectives
• Taking part in design and executing complex and high profile projects according to defined goals and KPI’s
• Configure, deploy and upgrade Salesforce in accordance with the company plans
• Create and maintain comprehensive project documentation, including requirement documents and test plans
• Managing on-going business requirements lifecycle by design, development, testing and rollout of new capabilities
• Partner with internal colleagues to provide excellent project delivery
• Interact with the business owners and end users to understand the business needs and processes

Preferred Qualifications

• Familiarity With BI tools such as Power BI
• Team player with strong communication and organizational skills

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations
• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week