Senior Business Analyst

Summary

Join Neocol as a Senior Business Analyst/Consultant and translate business goals into scalable Salesforce outcomes. You will facilitate client workshops, collaborate with cross-functional teams, document requirements, lead demos, and manage multiple projects. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and works directly with clients. Responsibilities include uncovering business needs, designing Salesforce solutions, documenting user stories, leading demos, managing projects, and serving as a trusted advisor. The role requires experience implementing Salesforce clouds (Experience, Sales, Service), leading client workshops, and strong communication skills. Preferred qualifications include experience with persona workshops and various Salesforce certifications.

Requirements

• 2–4 years of hands-on experience implementing Salesforce Experience Cloud, Sales Cloud, and Service Cloud
• Proven experience as a Business Analyst or Functional Consultant on end-to-end Salesforce projects, including requirements gathering, solutioning, documentation, testing, and go-live support
• Demonstrated ability to lead client-facing workshops for discovery
• Strong interpersonal and communication skills, with the ability to translate complex business needs into requirements and vice versa
• Skilled in documenting user stories, acceptance criteria, and business process flows using tools like Lucidchart
• Solid understanding of Salesforce best practices, standard functionality, and declarative configuration capabilities
• Experience working with cross-functional teams, including technical architects, developers, QA, and project managers
• Ability to work independently in a fast-paced consulting environment, managing multiple priorities with attention to detail
• Comfort working in hybrid agile delivery environments, participating in sprint planning, demos, and retrospectives
• Exceptional written and verbal communication skills, with the ability to build trust, clearly articulate ideas, and adjust messaging for both technical and non-technical audiences
• Demonstrated confidence and professionalism in client-facing settings, including workshops, demos, and executive briefings
• Strong time management and organizational skills, with a proven ability to manage multiple deliverables across concurrent projects

Responsibilities

• Facilitating client-facing workshops to uncover business needs, pain points, and opportunities for improvement
• Collaborating with cross-functional teams (Architects, Developers, QA) to design and validate Salesforce solutions that meet client goals
• Documenting user stories, acceptance criteria, and process flows that clearly communicate business requirements
• Leading demos and walkthroughs of Salesforce features and prototypes, helping clients visualize how the platform will support their processes
• Managing your time across multiple projects, ensuring each client receives timely updates and deliverables
• Driving conversations toward clarity and outcomes, especially in areas where business needs are evolving or ambiguous
• Serving as a trusted advisor to clients, helping them adopt Salesforce best practices and make informed decisions
• Staying organized and proactive, keeping documentation up to date, surfacing risks early, and ensuring alignment from discovery to delivery

Preferred Qualifications

• Experience running persona workshops and journey mapping
• Salesforce Sales Cloud Certification
• Salesforce Service Cloud Certification
• Salesforce Experience Cloud Certification
• Salesforce Business Analyst Certification

Benefits

• Fully remote workforce ensures that you have the tools you need to successfully perform your job and create a proper balance of work and personal life
• Employer match 401(k) plan
• Medical, vision & dental benefit offerings
• Adoption Assistance Program
• Flexible PTO
• $140/month reimbursement for phone & internet