Senior Business Development Manager

Summary

Join Keywords Studios as a Business Development Manager and drive sales for our diverse Player Engagement services across Europe. This fully remote role focuses on Player Support, Player Safety, Helpshift, and Community Management. You will lead strategic sales initiatives, build client relationships, and expand our service offerings. Your expertise will be key in driving growth and shaping our future. Collaborate with internal teams to identify and target clients, design and implement sales strategies, and manage opportunities throughout the sales lifecycle. Represent Keywords at industry conferences and contribute to strategic customer reviews.

Requirements

• Proven experience in selling player (customer) support services, community management, player (customer) safety, and the underlying technology platforms that support these services—preferably within the gaming industry or closely related sectors
• Demonstrated success in managing commercial client relationships, fostering long-term partnerships, and driving revenue growth
• Strong expertise in ticketing CRM systems, player (customer) support technologies, and automation solutions—with a deep understanding of how they enhance operational efficiency and player experience
• Collaborative mindset with the ability to work cross-functionally with central teams, contributing to divisional growth and strategic alignment
• Experience working alongside solutions architecture teams and effectively representing a comprehensive suite of services to clients

Responsibilities

• Collaborate with our operations experts, our solutions experts and marketing team to strategically identify and target high-potential clients for Keywords' player engagement service offering
• Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion
• Partner closely with the player engagement solutions architects and marketing team to qualify leads, ensuring alignment with business goals, and expertly manage opportunities throughout the sales lifecycle
• Delivering exceptional client support by proactively managing expectations in partnership with the player engagement solutions team and portfolio directors, ensuring seamless service delivery
• Represent Keywords at key industry trade conferences, providing strategic support and expertise at exhibition stands to drive business visibility and engagement
• Adhere to the company's advanced sales methodology, producing insightful reports and tracking key metrics to inform decision-making
• Support portfolio directors and delivery teams in high-level account management, cultivating strong client relationships and contributing to strategic customer review meetings to drive long-term success
• Design and implement advanced sales strategies tailored to prospective clients, driving growth and market expansion by identifying key industry trends and opportunities
• Support portfolio directors and delivery teams in high-level account management, ensuring long-term client success through strategic oversight and engagement
• Deliver exceptional client support by proactively managing expectations alongside the player engagement solutions team and portfolio directors, ensuring seamless service delivery
• Represent Keywords at key industry trade conferences, providing strategic insights and expert support at exhibition stands to drive business visibility and engagement
• Collaborate with operations experts, solutions experts, and the marketing team to strategically identify and target high-potential clients for Keywords' player engagement services, fostering strong internal and external relationships
• Expertly manage opportunities throughout the sales lifecycle, from lead qualification to deal closure, ensuring smooth transitions and long-term client satisfaction
• Contribute to strategic customer review meetings, working closely with portfolio directors to strengthen partnerships, identify upselling opportunities, and ensure continued business growth
• Adhere to the company's advanced sales methodology, producing insightful reports and tracking key performance metrics to refine sales strategies and improve decision-making
• Partner with player engagement solutions architects and marketing teams to qualify leads, ensuring data-driven alignment with business goals and maximizing conversion rates

Preferred Qualifications

While experience in any of these areas is valuable, priority will be given to candidates with industry expertise and a track record of selling the full suite of services

Benefits

Fully remote position based in Europe