Senior Business Finance Specialist

Summary

Join Tide, a leading provider of business accounts and financial solutions for small businesses, as a Business Finance Specialist. In this role, you will help customers access the right finance by understanding their needs and matching them with suitable products and lenders. You will build relationships with lending partners, prospect customers, and maintain accurate information in Salesforce. Tide offers a remote-first work environment with flexible hours and a commitment to a diverse and inclusive culture. The company is rapidly growing and expanding into new markets, providing opportunities for professional growth. Tide prioritizes its members and is committed to providing exceptional customer service.

Requirements

• Ideally you have experience of Commercial Finance or at least experience in a customer facing sales role
• Experience working in a 360 sales role and/or outbound prospecting experience
• You will be able to demonstrate a track record of successfully meeting and exceeding revenue based targets
• You’ll have excellent communication and interpersonal skills
• You will be able to demonstrate a results-oriented work ethic with impeccable attention to detail, determination and drive
• You’ll be obsessive about delivering the highest level of customer service
• You will be extremely well organised and analytical and work well under pressure
• You can troubleshoot issues quickly and effectively
• You will be able to engage and quickly establish strong working relationships
• You’re a self-starter who doesn’t wait for instruction, and who works backwards from targets to ensure effective execution

Responsibilities

• Contact, engage and manage our Small Business customers through their application process
• Build and nurture working relationships with our commercial lending partners
• Become confident in articulating the Funding Options proposition and service
• Outbound prospect customers from our CRM
• Working closely with our Lead Generation team, including providing feedback and advice where appropriate
• Building on your knowledge of business finance, and gaining an in-depth understanding of the wide variety of lenders and products in the market
• Confidently articulating the different finance options available to customers across multiple business finance product classes
• Maintaining accurate, up-to-date information on any prospects that you speak with (in Salesforce)
• Monitoring and identify trends whilst adding new or enhanced customer profile information into Salesforce
• Keeping up to date on industry trends, market & competition
• Actively share stories and successes to the wider organisation through relevant comms channels

Benefits

• Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year
• We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard
• We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team