Salsify is hiring a
Senior Business Operations Analyst, Remote - Portuguese Republic

Summary

The job is for a Senior Operations Analyst, Partnerships role at Salsify, a fast-growing commerce infrastructure company. The role involves supporting and achieving growth-oriented goals, improving performance, and strengthening processes that define customer experiences. The candidate should have 7+ years of experience in sales operations, customer success, professional services, BizOps or equivalent experience at a high-growth enterprise SaaS company.

Requirements

• 7+ years in sales operations, customer success, professional services, BizOps or equivalent experience (e.g., from consulting or an agency) at a high-growth enterprise SaaS company
• Knowledge of the SaaS customer lifecycle, and a deep understanding of the key success drivers
• Proficiency in Salesforce and Excel/Google Sheets tools -- Ability to own and drive independent cross-functional analysis projects, working across multiple online and offline data sources; Ability and curiosity to challenge the business and drive a productive discussion
• Extensive experience developing analyses/reporting using data visualization and transformation tools (e.g., Domo, Tableau, PowerBI, MicroStrategy)
• Ideally proficient in SQL, with experience blending structured data from disparate sources to test hypotheses and uncover unique insights
• Able to command the room, influence without authority, and serve as a trusted adviser to internal partners and teams (including C-Level executives)
• Highly organized and accountable; Able to develop, lead, and communicate status of projects across teams in support of a common goal. Delivers projects on time and with high quality
• Tenacity, passion, and a highly developed sense of curiosity; Resilient and a team player with a great sense of humour

Responsibilities

• Support partner transactions: enable efficient deal routing, and coordinate cross-functional deal collaboration
• Drive operational excellence: continuously lead identification, prioritization, and execution of process improvements, with a bias towards scalable and world class process development
• Lead partner analytics: build analytics and serve as the 'definitive source of truth' for the state of the business, and enable more effective and thoughtful decision-making by synthesizing key metrics into reporting/dashboards
• Partner in evolving ecosystem strategy: support market research, campaign management, and planning, to enable continuous improvements to our partner strategy and ecosystem design
• Enable cross-functional partnership and alignment: develop and leverage strong relationships with sales, professional services, customer success, support, product, and other key leaders to drive optimal customer experience and business success