Senior Business Operations Manager

Summary

Join Morning Consult as a Senior Business Operations Manager, Delivery Services and play a critical role in supporting our professional services business. You will oversee and continuously improve sales operations, build and maintain workforce management models, own and enhance pricing and revenue processes, and prepare reports and dashboards on key business metrics. You will also manage time tracking data, optimize resource allocation, streamline workflows, and collaborate with cross-functional teams. This role requires strong data analysis, communication, and organizational skills. The position offers a competitive salary range of $107,500 - $174,900 and is eligible for an equity grant. The role can be based in Washington, DC; New York, NY; Chicago, IL, or remotely.

Requirements

• 7+ years in sales operations, revenue operations, workforce management, or professional services operations, preferably within a market research, consulting, or SaaS environment
• Bachelor’s degree in Business, Finance, Operations, or a related field
• Proficiency with Salesforce, Clockify (or similar time tracking tools), and advanced Excel/Google Sheets
• Strong data analysis, data visualization, and reporting skills; ability to translate data into actionable insights and models to improve efficiency
• Experience building and maintaining workforce management or capacity planning models
• Demonstrated success in building, optimizing, and automating operational processes and systems
• Excellent communication and stakeholder management skills; proven ability to work cross-functionally and interact with staff at all levels
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment
• Superior judgment when dealing with confidential information; maintains a high level of integrity and professionalism at all times
• Self-motivated, proactive, and resourceful, with a strong drive for results and continuous improvement

Responsibilities

• Oversee and continuously improve sales operations for our market research professional services, ensuring seamless delivery and revenue growth
• Build and maintain workforce management models to match project and service level needs
• Assist with forecasting, territory planning, capacity planning, and headcount calculations to ensure optimal staffing and resource allocation
• Own and enhance the pricing calculator and revenue tracking processes to maximize profitability and competitiveness
• Prepare, consolidate, and publish monthly and ad hoc reports and dashboards on revenue, staffing, utilization, and other key business metrics
• Share insights with leadership and highlight anomalies to guide impactful decisions
• Manage time tracking data (via Clockify) and staffing models to optimize resource allocation and project delivery
• Ensure accurate resource mapping and utilization calculations
• Leverage Salesforce and other systems to streamline workflows, improve data integrity, and support business objectives
• Identify and implement process improvements and automation opportunities
• Communicate performance, challenges, and recommendations to stakeholders
• Provide direction, guidelines, and performance updates to ensure service level goals are met
• Partner with sales, delivery, finance, and technology teams to align on goals, share insights, and drive operational excellence
• Support special projects, strategic initiatives, and automation of routine activities to drive operational efficiency and effectiveness

Preferred Qualifications

• MBA or advanced degree
• Experience with BI/reporting tools such as Power BI, Tableau, or Alteryx
• Asana experience

Benefits

• Equity grant
• Competitive salary range of $107,500 - $174,900