Senior Business Strategy and Operations Manager

Summary

Join Extend, a company revolutionizing the post-purchase experience, as a Sr. Business Strategy and Operations Manager. Lead strategic initiatives for core warranty verticals, optimizing go-to-market strategies and driving growth. You will collaborate with cross-functional teams, manage multiple priorities, and spearhead projects to enhance vertical performance. This role requires strong analytical and problem-solving skills, excellent communication, and experience in a fast-paced tech environment. The position offers a competitive salary, full medical and dental/vision benefits, stock options, generous paid time off, and a 401(k) with financial guidance.

Requirements

• 6+ years of experience in a strategy, operations, or related analytical role within a fast-paced tech company
• Proven ability to lead strategic initiatives and drive tangible business outcomes
• Strong understanding of GTM motions and sales cycles
• Exceptional project management skills with the ability to manage multiple priorities and stakeholders effectively
• Advanced proficiency in Excel (data modeling, financial analysis, forecasting)
• Strong analytical and problem-solving skills, with the ability to translate complex data into clear, actionable insights
• Excellent communication and presentation skills, with the ability to articulate complex ideas to diverse audiences
• Comfortable speaking to product management teams and translating business needs into technical requirements
• Self-starter with a proactive approach to identifying and solving problems

Responsibilities

• Own and drive long-term strategic planning initiatives for warranty verticals, identifying market opportunities and competitive advantages
• Lead efforts to optimize warranty programs, including consumer pricing, premium structures, and revenue share models
• Explore and implement new coverage options to enhance program attractiveness and profitability
• Act as a central point for cross-functional collaboration, working closely with Sales, Merchant Success, Pricing, Programs, Customer Service, and Marketing teams to ensure a unified and effective go-to-market motion
• Contribute to product marketing efforts for your verticals
• Oversee the weekly strategy meetings, focusing on pipeline management, expansion strategies, economic reviews, and identifying areas for program and pricing improvements
• Spearhead strategic projects designed to improve vertical performance, drive innovation, and maintain Extend's competitive edge in the market

Preferred Qualifications

• Experience with SQL and/or Python for data analysis
• Experience in the warranty, insurance, or FinTech industries

Benefits

• Competitive salary based on experience, with full medical and dental & vision benefits
• Stock in an early-stage startup growing quickly
• Generous, flexible paid time off policy
• 401(k) with Financial Guidance from Morgan Stanley