Senior Business Process Analyst

Summary

Join Arlo Solutions as a Senior Business Process Analyst supporting the IRS's Deputy Chief Information Officer. This remote position, requiring a Secret clearance, is crucial for analyzing and improving IRS business processes, particularly concerning IT infrastructure and taxpayer information security. You will focus on optimizing processes aligned with the Inflation Reduction Act's Strategic Operating Plan. The role involves process analysis, improvement implementation, model design, market research, stakeholder engagement, and risk mitigation. Success hinges on strong analytical skills and experience in federal IT modernization.

Requirements

• Minimum of 8 years of experience in business process analysis and improvement
• Bachelor’s degree in business administration, Information Systems, or related field
• Experience in process modeling, requirements gathering, and documentation
• Demonstrated experience in federal IT modernization initiatives
• Strong analytical and problem-solving capabilities
• Experience with organizational assessment and change management
• Secret Clearance

Responsibilities

• Analyze current delivery processes, operations, and policies to identify opportunities for improvement
• Support the implementation of process and policy enhancements to improve efficiency
• Design and develop a product-and-platform operating model for IT, including a proof of concept and final version
• Conduct market research and stakeholder interviews to gather insights for process design
• Assist in developing and maintaining program management plans and schedules
• Support risk identification and the implementation of mitigation plans
• Facilitate the development and tracking of IT performance and business value metrics
• Conduct stakeholder impact assessments to identify the effects of process changes
• Support communication and organizational readiness activities to ensure successful adoption of new processes
• Provide inputs for executive communications and briefings in alignment with the Communications Strategy & Plan

Preferred Qualifications

Advanced certification in business process management (e.g., CBAP, Six Sigma)