Senior Business Process Manager

Summary

Join ServiceNow’s GTM Infrastructure and Execution team and contribute to simplifying and scaling the field organization to support global growth. Shape the digital seller experience by designing innovative, customer-focused solutions. Translate strategic objectives into actionable plans and collaborate with cross-functional teams. Analyze sales processes to identify opportunities for automation and process enhancements. Lead workshops to align business needs and seller requirements. Use data-driven problem-solving to uncover inefficiencies and drive decision-making regarding process and product design. Collaborate with technical teams to ensure application designs meet business goals.

Requirements

• Experience: 8+ years in process re-engineering and management, delivering business capabilities within Sales, Channel, Customer Success, or Professional Services, and enterprise software or SaaS industries
• Expertise: Proven background in Go-To-Market business architecture with a deep understanding of sales, channel, and customer success processes
• Analytical Skills: Strong critical thinking and analytical capabilities to identify and solve complex challenges in fast paced environment
• Business Acumen: Ability to design and deliver end-to-end digital selling motions and align them with business priorities
• Communication Skills: Exceptional presentation, facilitation, and influence skills to engage stakeholders and lead cross-functional teams effectively
• Collaborative Attitude: A team-oriented approach to working with diverse groups across the organization to drive alignment and success
• Proactive Mindset: Self-motivated with a bias for action to drive results and set priorities with minimal supervision

Responsibilities

• Shape Digital Seller Experience: Use your business architecture expertise to design innovative, customer-focused solutions that streamline seller workflows and align with business goals
• Turn Strategy into Action: Translate strategic objectives into actionable plans, collaborating with cross-functional teams to design and deliver seamless digital selling experiences
• Collaborate with Stakeholders: Partner with sales and business leaders to understand seller journeys, business outcomes, address pain points, and design or optimize processes for efficiency and success
• Analyze and Improve: Evaluate sales processes, post-sales activities, and digital feedback to uncover opportunities for automation and process enhancements
• Lead Workshops: Facilitate cross-functional meetings to align business needs, seller requirements, and key capabilities for execution
• Data-Driven Problem Solving: Use data gathering and root cause analysis techniques to uncover / validate pain points and inefficiencies in the seller experience, to design and help develop streamlined and digital-first solutions
• Drive Decision-Making: Facilitate and influence decision-making regarding process and product design with a focus on delivering innovative, efficient and customer-centric digital seller motions
• Collaborate on Solutions: Work closely with technical teams to ensure application designs meet business goals and deliver the desired outcomes

Benefits

Work Personas: We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work