Wrike is hiring a
Senior Business Systems Analyst

Summary

Wrike is seeking a Senior Business Systems Specialist who will partner with Customer Success professionals to leverage technology for managing their book of business, reduce churn, and drive expansion. The role involves delivering process automations, optimizing existing business processes, and collaborating with various teams. Requirements include 4+ years of experience with Customer Success Platforms, proficiency with integration platforms, SQL, APIs, and Webhooks, and excellent communication skills.

Requirements

• 4+ years of hands-on experience with Customer Success Platforms (CSP) such as Vitally, Gainsight, PlanHat, or similar, including implementation, customization, and support
• Proficient with integration platforms such as Workato, Zapier, or Boomi
• Experience with Salesforce, including flows, reports, page layouts and dashboards; Salesforce certifications are a plus
• Understanding of Sales/CS Engagement platforms like Outreach and Salesloft
• Proficiency in SQL, capable of writing complex queries for data analysis
• Experience working with APIs and Webhooks
• Great communication skills and a proactive approach to supporting internal customers

Responsibilities

• Partner with Customer Success professionals to help them best leverage our tech stack (Salesforce, Workato, Vitally, Wrike)  to manage their book of business, reduce churn and drive expansion
• Scope and deliver processes automations and technical projects from inception to maintenance
• Utilize industry best practices to configure and optimize Vitally and other customer success tools
• Closely collaborate with Salesforce admins, Backend team, and other engineering teams to ensure the alignment among systems
• Optimize existing business processes - collect requirements from stakeholders, brainstorm solutions, present suggestions and drive the implementation
• Create and maintain technical design documentation

Benefits

• Paid Time Off programs for Vacation, Holidays, and Volunteering
• Medical, Dental, and Vision health insurance plans
• Life insurance plan
• Paid Parental Leave (18 weeks for mothers giving birth, 4 weeks for other parents)
• Employee Assistance Program