Senior Business Systems Engineer

Summary

Join ITHAKA's Systems Engineering team as a Mid-Level or Senior Systems Engineer! You will design, build, and maintain integrations across various systems, manage key business applications, and collaborate with internal teams. The ideal candidate is a skilled software developer with experience in application management and troubleshooting. ITHAKA offers a collaborative environment, opportunities for professional growth, and a competitive compensation and benefits package. The senior-level role requires additional experience in project leadership and technical expertise. ITHAKA is committed to building a diverse and inclusive workplace.

Requirements

• Integrating systems through an integration platform (e.g.: Mulesoft) or custom code
• Developing Python, Java, or Node applications and REST APIs
• Following practices like TDD, version control with Git, and containerization
• Configuring web servers like Tomcat, IIS, and nginx
• Managing databases and using and query languages: Oracle, Postgres, Mongo, Dynamo
• Applying ETL concepts
• Administering and supporting Google Workspace, Jira and Confluence, Slack, or similar applications
• Configuring application logging, alerting, and monitoring
• A proven self-starter with the ability to work both independently and collaboratively to accomplish a goal
• Customer service and process improvement mindset
• Organized and detail-oriented
• Proven ability to communicate effectively with internal business partners at all levels
• Desire to learn and experiment
• Evidence-based decision making
• 3+ years of experience in a mid-level systems engineer role
• Demonstrated experience in key areas of project leadership, including: Creating work breakdown structures
• Demonstrated experience in key areas of project leadership, including: Stakeholder communication
• Demonstrated experience in key areas of project leadership, including: Work coordination and scheduling across teams
• Demonstrated experience in key areas of project leadership, including: Handling blockers
• Demonstrated experience in key areas of project leadership, including: Meeting facilitation
• Proven abilities in technical leadership, including: Learning, experimenting, and mentoring
• Proven abilities in technical leadership, including: Navigating ambiguity, making critical decisions under pressure, and implementing sustainable solutions
• Proven abilities in technical leadership, including: Maintaining and improving code quality
• A commitment to success
• Prioritizing multiple high-stakes projects and competing priorities to balance short-term demands with long-term business objectives

Responsibilities

• Design, build, monitor, and maintain integrations across systems, including Salesforce Sales Cloud, Acumatica ERP, and internal microservices
• Regularly query, update, create data pipelines and ETL processes for both cloud and on-premise application data
• Partner with a range of internal business groups (including Legal, Finance, and Sales) to understand business needs and build solutions
• Manage and serve as an escalation point for various business applications (Jira, Confluence, GSuite, Slack, etc.) for all internal users
• Contribute to team sprint and quarterly planning, prioritizing work around impact to the organization
• Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices
• The senior-level role will be an expert and leader in technical skills and will be responsible for leading cross-team projects

Preferred Qualifications

Experience with technologies such as Mulesoft, Maven, GitLab, Docker/Kubernetes, Salesforce/Apex is a plus

Benefits

• Medical, dental, and vision plans
• An employer-paid 10% retirement contribution
• Paid parental and caregiver leave
• 22 days of paid time off
• 11 paid holidays
• Up to 12 sick days
• Wellness benefits