Summary

The job is for a Senior Business Travel Consultant in the Out of Hours Team at Destination Sport Travel. The position is remote and requires UK-based employees to work shifts from 1600 - 2300 weekdays and either a Saturday or Sunday shift 0800 - 2000. The job involves processing booking requests, managing complex customer enquiries, offering flight options, monitoring queues, providing advice on destinations and carriers, dealing with complaints, maintaining and developing relationships with key clients, achieving sales targets, and having excellent customer service skills.

Requirements

Have extensive experience working as a Business Travel Consultant
Have knowledge in working out re-issues, farebuilds & ticketing
Have experience booking flights, and coordinating bookings
Experience dealing with high volumes of email and call requests, processing complex travel bookings
Have excellent Worldwide travel knowledge
Be proficient in using travel booking systems, including use of a GDS
Be forward thinking & adaptable as a Team manager may not always be present
Be computer literate with experience of Microsoft office
Have excellent customer service skills
Have the ability to work within a team environment to achieve team/department objectives
Have exceptional communication skills both verbal and written
Be well organised and quick to prioritise workload
Have the ability to think logically and consider all relevant aspects with strong analytical skills
Be flexible with the ability to prioritise tasks in line with business objectives
Have the ability to work under pressure and work to tight deadlines

Responsibilities

Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals
Manage ticketing & re issues with knowledge of working out manual fare builds
Take ownership of complex customer enquiries received in writing or over the telephone
Offer a variety of flight options, explaining fare rules when Booking flights
Monitor queues and ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
Offer advice regarding destinations, best/most cost-effective carriers etc
Take ownership and responsibility for all client queries handled until successfully concluded
Support any commercial agreements which are in place
Ensure the highest level of customer service is offered to internal and external customers at all times
Log and deal with customer complaints and reduce future issues, escalating where necessary
Accurately process data and issue invoices to ensure compliance with ISO standards
Maintain and Develop relationships with key clients
Utilise account management skills in order to retain and grow business
Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner

Preferred Qualifications

Experience working with sports travel would be desirable but isn’t essential

Destination Sport is hiring a Senior Business Travel Consultant