Senior Claims Advocate

Summary

Join World Insurance Associates as Claims Facilitator and provide top-notch customer service to clients, handle incoming and outgoing calls, gather accident information, and support adjusters and clients throughout the claims process.

Requirements

• Understand the emphasis of “Time – sensitive” (i.e. tasks should be handled with “urgency”)
• Listen, ask questions, and enthusiastically implement tools provided to improve the quality of your work
• Help to keep motivation high by providing support to your team members
• Show initiative and take responsibility for tasks assigned

Responsibilities

• Gather accident information from clients, essential to facilitate the claims process
• Support customer by providing helpful claim or policy information
• Support adjusters by communicating with insureds and claimants
• Seek support and reports directly to Claims/Fleet Manager
• Complete clients’ initial accident report forms
• Fill out and submit loss notice, as needed – (Time-sensitive task)
• Gather pending information from adjusters or clients
• Obtain information—including photographs, crash reports, and statements, either written or recorded on audio or video—and put together a report for claims adjusters to review
• Transcribe or translate to adjusters or clients
• Follow up on requests and/or claim completion
• Provide necessary training to insureds or team members on policy compliance
• Facilitate communication with the adjuster and clients until the claims process is finalized
• Provide necessary reports to managers and insurance companies