Senior Client Implementation Manager

Summary

Join Karat's Customer Operations team as a Senior Client Implementation Manager and architect and execute technical deployment plans for our interview platform with enterprise clients. You will coordinate internal resources, conduct technical training, and guide clients through the entire implementation process. Responsibilities include designing technical solutions, identifying and resolving risks, driving accountability through training and updates, and tracking success metrics. You will collaborate with various teams to ensure technical requirements are met and client growth is promoted. The role requires 7+ years of program or project management experience in a SaaS or technology services environment and proven success managing complex client programs. This position is fully remote but currently limited to candidates residing in Bengaluru, India.

Requirements

• 7+ years of program or project management experience in a SaaS or technology services environment
• Proven track record managing complex, multi-stakeholder client programs
• Exceptional organizational and communication skills—you’re a natural at driving clarity and momentum
• Familiarity with technical implementations or enterprise software onboarding
• Strong collaboration skills; comfortable working across sales, product, engineering, and operations
• Proficiency with project management tools like Asana, Smartsheet, Jira, or similar
• A proactive mindset with a strong bias toward ownership, problem-solving, and execution

Responsibilities

• Architect and execute technical implementation plans from kick-off through implementation and optimization phases
• Coordinate internal resources (deployment leads, content/product teams) to configure and deploy the Company's interview platform to meet client specifications
• Design technical solution frameworks and implementation roadmaps tailored to each client's hiring process needs
• Serve as the technical implementation specialist for the Company’s clients, ensuring proper system configuration, data integration, and platform adoption
• Identify risks early and implement solutions to technical challenges to keep implementations on track
• Drive internal and client-side accountability via technical training and knowledge transfer sessions through regular touchpoints, status updates, and executive briefings
• Track and report on success metrics, implementation KPIs/milestones, and performance metrics
• Collaborate with the Company’s Sales, Deployment, Content, and Product teams to ensure technical requirements are captured and promote ongoing client growth
• Contribute to the development of scalable delivery frameworks, technical implementation playbooks, templates, and integration best practices

Benefits

• Private healthcare available (100% premium coverage for employees and eligible dependents)
• Generous India time off policies
• Vacation: 18 days of vacation per year (accrued at 1.5 days per month)
• Sick Leave: Three (3) work weeks per calendar year
• Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year
• India Holidays
• Public Holidays: 7 days
• Floating Holidays: 4 days
• Karat Summer Break: 5 days - July
• Karat Winter Break: 5 days - December