Senior Client Implementation Manager

Summary

Join Karat's Customer Operations team as a Senior Client Implementation Manager and architect and execute the technical deployment of our interview platform for enterprise clients. You will coordinate internal resources, conduct technical training, and guide clients from kick-off through optimization. Responsibilities include architecting tailored client onboarding plans, orchestrating cross-functional resources, translating client requirements into practical roadmaps, serving as a trusted advisor, anticipating and mitigating implementation risks, facilitating knowledge transfer, tracking onboarding progress, collaborating with other teams, and documenting client onboarding patterns. This role requires 7+ years of program or project management experience in SaaS or technology services, managing enterprise-level implementations, and strong communication and collaboration skills. The position is fully remote but limited to candidates residing in the United Kingdom. Karat offers competitive salaries, stock options, and comprehensive benefits.

Requirements

• 7+ years of program or project management experience in SaaS or technology services, with demonstrated success managing enterprise-level implementations
• Proven track record shepherding complex, multi-stakeholder client programs for Fortune 500 or similarly sophisticated organizations
• Exceptional organizational and communication skills—including executive presence and the ability to influence senior stakeholders
• Deep familiarity with technical implementations or enterprise software onboarding; experience with ATS/recruitment technology integration is highly valuable
• Strong collaboration skills; adept at navigating matrix organizations and working across sales, product, engineering, and operations
• Proficiency with project management tools like Asana, Smartsheet, Jira, or similar; experience with change management methodologies
• A consultative, strategic mindset with a strong bias toward ownership, problem-solving, and creating scalable solutions for enterprise environments

Responsibilities

• Architect and execute tailored client onboarding plans for enterprise-level clients, addressing complex implementation needs, establishing and achieving clear milestones and deliverables
• Orchestrate cross-functional resources across Karat teams to support high-touch onboarding for strategic enterprise clients
• Translate client requirements into practical onboarding roadmaps tailored to each client's specific needs
• Serve as the trusted advisor throughout the enterprise client onboarding journey, ensuring seamless platform adoption and stakeholder alignment
• Anticipate and mitigate implementation risks unique to large-scale deployments, developing creative solutions to maintain momentum
• Facilitate effective knowledge transfer through structured training sessions and documentation
• Track onboarding progress against established KPIs and provide regular status updates to stakeholders
• Collaborate with Sales, Product, and Support teams to ensure seamless client handoffs between phases, as well as ensure enterprise client requirements influence roadmap priorities
• Document client onboarding patterns and contribute to the development of repeatable onboarding playbooks and templates

Preferred Qualifications

Experience developing implementation playbooks and frameworks that can be leveraged across client segments

Benefits

• All UK-based offers include a competitive salary in local currency and Karat-granted stock options
• UK employees of record (EOR) will receive all required, country-specific benefits
• Private healthcare available (100% premium coverage for employees and eligible dependents)
• Generous United Kingdom time off policies
• Vacation: 20 days of vacation per year (accrued at 1.67 days per month)
• Sick Leave: Three (3) work weeks per calendar year
• Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year
• United Kingdom Holidays
• Public Holidays: 7 days
• Karat Summer Break: 5 days - July
• Karat Winter Break: 5 days - December