Senior Client Services Manager

Summary

Join Infinx, a fast-growing technology company, as a Senior Client Services Manager supporting the Client Services 1 department. Oversee client services, ensuring high-quality service delivery and client satisfaction. Manage and develop client services staff, serving as a strategic advisor to client leadership teams. Drive continuous improvement of client-facing operations and contribute to business growth and client retention. This remote position requires a Bachelor's degree, 7+ years of client services or healthcare consulting experience, and experience managing client services teams. Infinx offers a comprehensive benefits package including 401(k), medical, dental, vision, paid time off, paid holidays, pet care coverage, and an employee assistance program.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field
• 7+ years of experience in client services or healthcare consulting
• Experience managing client services teams and operations

Responsibilities

• Oversee client services for an assigned portfolio
• Ensure delivery of high-quality service to clients
• Manage and develop client services staff
• Serve as strategic advisor to client leadership teams
• Drive continuous improvement of client-facing operations
• Assist in other duties as assigned

Preferred Qualifications

Experience in ensuring high-quality service delivery and customer satisfaction strongly preferred

Benefits

• Access to a 401(k) Retirement Savings Plan
• Comprehensive Medical, Dental, and Vision Coverage
• Paid Time Off
• Paid Holidays
• Additional benefits, including Pet Care Coverage, Employee Assistance Program (EAP), and discounted services