Senior Manager, Client Services

Summary

Join SketchDeck, a leading creative agency, as a Senior Manager, Client Services and work remotely with inspiring colleagues. You will be responsible for building and maintaining strong client relationships, leading sales conversations, and ensuring seamless project execution. The role involves driving new business, growing existing accounts, and collaborating with internal teams. Success is measured by client retention, upsell rate, revenue growth, and project margin. This strategic role requires 7+ years of client services experience, including 3+ years in a creative agency. The ideal candidate possesses strong communication, organizational, and consultative selling skills. SketchDeck offers a competitive salary, comprehensive benefits, and a flexible remote-first work environment.

Requirements

• 7+ years of client services, business development, or account management experience—3+ years within a creative agency, consultancy, or marketing environment
• A proven ability to sell and grow enterprise accounts
• Experience leading creative or marketing strategies and seeing them through execution
• A consultative and strategic approach to selling—able to inspire clients while staying grounded in their business goals
• Strong organizational and communication skills; able to manage multiple stakeholders and projects simultaneously
• Passion for creativity, brand, and design—and the ability to speak fluently about them

Responsibilities

• Be the strategic partner clients rely on. Build trusted relationships that position you as an extension of their team and brand
• Lead with impact. Drive new business conversations, uncover client needs, and shape creative strategies that lead to ongoing partnerships—especially $1M+ AOR relationships
• Own the sales process. From discovery to pitch, you’ll lead the end-to-end experience for prospective clients, turning opportunities into long-term wins
• Collaborate cross-functionally. Work with Design Directors, PMs, and operations to ensure a seamless transition from pitch to delivery
• Grow accounts over time. Identify opportunities to deepen partnerships and expand the scope of our work through upselling, referrals, and co-selling with 24 Seven
• Vet and prioritize leads. Qualify inbound interest and proactively prospect to build a healthy pipeline of accounts aligned with SketchDeck’s services
• Support business operations. Contribute to internal process improvements, keep CRM up to date, and bring ideas to the table to evolve how we grow

Benefits

• Compensation: $90k - $150k OTE with uncapped commission
• Health insurance (medical, dental, and vision)
• 401(k) with company match
• Fully remote working (that started pre-covid and will continue after!)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1500)
• $500 towards your office setup expenses
• To work with a talented team of creatives, business people, and engineers!