Remote Senior Client Services Project Manager

Summary

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requirements

• Proficiency in spoken and written French is required
• Bachelor's degree in Business Management or related field or related work experience required
• 6+ years experience in project management or technically relevant occupation
• Experience in call recording or telephony industry
• Strong project management skills in planning and coordination for timely delivery
• Good understanding of principles, theories, practices and techniques for managing project workload and analysis needed for key deliverables
• Financial and budget competencies

Responsibilities

• Direct and manage project development and delivery from beginning to end
• Set and continually manage project expectations with team members and stakeholders
• Define project scope, goals and deliverables that support business objectives in collaboration with internal stakeholders as well as customers and partners
• Develop project plans, diagrams, and communications documents
• Estimate the resources and participants needed to achieve project goals
• Negotiate with other department managers and implementation managers for the allocation of required staff
• Plan and schedule project timelines and milestones using appropriate tools and track deliverables
• Develop and deliver progress reports, proposals, requirements documentation, and presentations

Preferred Qualifications

PMI certification desired