Get Well is hiring a
Senior Client Success Director

Summary

The Senior Client Success Director manages a portfolio of large, complex accounts using Get Well's digital platform, advises clients on leveraging the platform, and partners with the leadership team on renewal strategy, growth plan, talent development, and capacity management. The position is remote and requires up to 50% travel.

Requirements

• Ability to travel up to 50%
• Bachelor’s degree in Business, Public Health or related field. MBA/Master’s a plus
• 7-10 years professional experience, including prior account management and consulting experience preferred
• Demonstrated ability to drive client satisfaction, retention and growth
• Financial acumen to maintain and grow the assigned revenue
• Familiarity with complex enterprise solutions (hardware, software and third party integrations both hardware and software), EMR or equivalent experience strongly preferred
• Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI in accordance with organizational policy and Federal, State, and local regulations
• U.S. citizenship or permanent residency required

Responsibilities

• Collaborates with VP and aligned Account Executives to support renewal and growth for the hospital and health system accounts in their assigned portfolio
• Develops near and long term account plans for clients, ensuring their strategic priorities and measurements of success are central tenets
• Creates a strategic plan for ensuring broad executive sponsorship in leveraging GetWell technology
• Holds other Get Well departments and colleagues to their accountabilities and committed client timelines, elevating issues proactively as necessary to keep projects on track
• Measures and tracks both leading and lagging indicators of success, with corrective measures instituted proactively
• Acts in a consultative role with clients, sharing GW best practices, client internal best practices, and directing the sequencing of low effort/high impact activities across the client life cycle, ensuring continuous satisfaction and value
• Ensures that clients drive maximum value from their investment in Get Well and deploy the contracted scope
• Cultivates publishable case studies (both qualitative and quantitative) while building a bench of referenceable clients
• Coordinate timely communication of new product releases, launch plans, and product roadmap activities, tying participation requests to the goals of the organization
• Supports successful adoption of new product releases, ensuring the broadest implementation possible

Benefits

• The estimated pay scale for this position is between $130,000 and $150,000 in base salary, plus bonus potential
• Get Well offers a comprehensive benefit package, 401K and incentive plans, open paid-time away, paid leave programs, wellness reimbursement, cell phone subsidy, peer recognition programs, health advocacy and employee assistance programs, pet insurance, and so much more