Remote Senior Client Success Manager

Summary

Join EnergyHub as a Sr Client Success Manager and own the client relationship end-to-end, including managing program launches, building strong client relationships, and serving as a trusted partner to internal teams. This role is ideal for someone with a passion for working with clients and software products, exercising sound business judgment, and possessing a keen commercial sense.

Requirements

• Excellent communication skills and the ability to describe complex and technical topics in an engaging, succinct manner
• Demonstrated success working with enterprise level utility clients, or adjacent industries
• Strong project management experience with the ability to multitask, hit deadlines, and think through risk and dependencies
• An analytical, yet creative and curious mind, with a confident approach to numbers and spreadsheets
• The ability to build trust and outstanding client and partner relationships
• Experience collaborating with product teams to the benefit of the client and long-term vision of the organization
• Good judgment in a business context
• Experience working with a team in a cross-functional, fast-paced work environment
• A BS or BA degree
• 5-7 years of professional experience in technology services or customer success -- strong preference for experience within a SaaS or enterprise software-related field
• Experience working in or with renewable energy, utilities, and grid services or adjacent industries required

Responsibilities

• Be a Client Success advocate: Be the project manager for program launches and manage multi-faceted programs with device partners, clients, and internal teams
• Be a trusted advisor who helps clients achieve their goals: Manage internal expectations as well as those of your clients and prioritize program tasks using business judgment to balance internal objectives with client goals
• Be an effective communicator and storyteller: Analyze and present key results, facilitate meetings, and deliver nuanced technical and data-driven messages to clients
• Be a product and service expert: Develop a comprehensive knowledge of demand management, services & offerings, DERs, and the drivers of program success

Benefits

• 100% paid medical for employees
• 401(k) with employer match
• Casual environment
• Flexibility to set your own schedule
• Fully stocked fridge and pantry
• Free Citi Bike membership
• Secure bike rack
• Gym subsidy
• Paid parental leave
• Education assistance program