Remote Senior Client Success Manager

Summary

Join the Client Success Team at Omnidian as a key player in delivering on the company's Mission Statement through impactful client relationships. As an Enterprise CS Team member, you'll focus on commercial clients, becoming an expert in Omnidian's Enterprise Commercial business and managing every detail of specific client relationships.

Requirements

• ARTful: accountable, respectful, and transparent
• An excellent written and verbal communicator and presenter
• A thoughtful, collaborative and decisive leader
• Committed to providing an exceptional client experience
• Adept at understanding many angles of multifaceted problems and synthesizing win-win solutions
• 2+ years direct work experience in commercial, industrial and/or utility solar industry
• 4+ years of managing relationships with B2B clients, including ownership of enterprise relationships
• Familiarity with solar commercial industry standards

Responsibilities

• Become an expert in Omnidian’s Enterprise Commercial business
• Understand our clients’ value calculations for their clean energy investments
• Work cross-functionally across internal teams to maximize the positive impact of Omnidian services on those client value calculations
• Manage every detail of specific Enterprise Commercial client relationships
• Become fluent in all contracts and agreements pertaining to your clients
• Map aligning contacts between Omnidian and clients, then deepen and broaden relationships that support mutual growth and success of both orgs
• Devise, implement and iterate relationship building strategies with clients, including benchmarking, relationship health trending, regular business review meetings, etc
• Communicate product changes and updates to clients
• Manage escalations and client relationship risks as they arise
• Provide reporting across Omnidian on client relationship

Benefits

• All of our roles offer the opportunity to work remotely
• 100% of health insurance monthly premiums for employees, and 50% for dependents
• Up to 15% performance bonus, because exceptional work deserves exceptional rewards. Eligibility begins after 90 days
• Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options
• Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success