Senior Cloud Operations Engineer

Summary

Join NICE Actimize as a Systems Administrator and become a key member of the Cloud Operations team, managing AWS-hosted SaaS applications and high-availability MS SQL Server databases. Support infrastructure, monitor systems, and ensure high availability. Collaborate with customer services to meet SLAs and assist customers with connectivity setup and troubleshooting. Support AWS Cloud SaaS infrastructure, ensuring mission-critical applications run smoothly. Maintain MS SQL Server performance and support infrastructure as code. Handle global patching and manage server installations and upgrades on Windows and Linux. NICE offers a flexible hybrid work model (NICE-FLEX) with 2 days in the office and 3 days remote.

Requirements

• Experience with AWS-hosted SaaS applications
• Relevant experience: 4 to 6 Years
• Proficiency in supporting high-availability MS SQL Server
• Automation with shell script, PowerShell, and ETL
• Monitoring systems and setting up alerts (Nagios, etc.)
• Familiarity with Jenkins, Octopus, Ansible, PowerShell DSM
• Supporting containers in ECS, EKS modes
• Understanding of web traffic flow and tools like Postman and Fiddler
• Production and development support experience

Responsibilities

• Support AWS Cloud SaaS infrastructure, ensuring mission-critical applications run smoothly
• Monitor systems and ETL jobs
• Troubleshoot batch job code
• Set up alerts
• Maintain MS SQL Server performance
• Support infrastructure as code with Cloud Formation and Terraform
• Handle global patching
• Manage server installations and upgrades on Windows and Linux

Preferred Qualifications

• Exposure to Octopus and Jenkins
• Experience with continuous integration tools
• Configuration management tools like Ansible, CloudFormation, or DSM

Benefits

• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week