Senior Collections Specialist

Summary

The job is for a Senior Collections Specialist at Vanta, where the employee will manage collections, optimize collection procedures, and collaborate with various departments. The candidate should have 4+ years of experience in collections in a SaaS environment, excellent communication skills, and be able to multitask and prioritize effectively.

Requirements

• 4+ years experience working in collections in a SaaS environment
• Experience working with Tesorio, Zendesk, Salesforce, NetSuite (or other ERP systems), Stripe, and Bill.com

Responsibilities

• Perform analysis of collection practices and develop process improvements
• Work with internal sales team and other cross-functional teams as well as outside customers to resolve past due and disputed items
• Perform outbound collections in a professional manner with a focus on customer service while adhering to Company Policy
• Analyze delinquent accounts, prepare weekly reports on high-risk accounts and make resolution recommendations
• Participate in and support systems improvements and focus on streamlining the collection process
• Work with cross-functional teams to identify problems, process gaps and propose reasonable and creative solutions to improve processes including opportunities for automating manual processes or activities within a process
• Participate in ad hoc accounting projects

Preferred Qualifications

• Excellent communication skills, both written and verbal, and strong customer service approach
• Adapts quickly to changes in a dynamic organizational structure and business processes
• Ability to multitask and prioritize accordingly
• High attention to detail

Benefits

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks fully-paid parental Leave for all new parents
• Health & wellness and remote workplace stipends
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 9 paid holidays in the US
• Offices in SF, NYC, Dublin, and Sydney