Senior Commercial Account Executive

Summary

Join ServiceNow as a Commercial Account Executive in Atlanta and drive new business sales revenue from software licenses within mid-market companies (1,000-5,000 employees). You will develop and execute sales strategies, partner with marketing, qualify prospects, conduct product demonstrations, and manage accounts to ensure customer satisfaction. This role requires building strong client relationships, achieving sales targets, and working effectively within a matrixed organization. The position involves 20-40% travel. ServiceNow values inclusivity and encourages applications from diverse backgrounds.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 5+ years of experience in a Commercial Account Executive (or equivalent) role within the IT industry
• Experience achieving sales targets
• Ability to work in a matrixed support organization using multiple virtual specialists
• Executive-level relationship management experience
• Ability to provide transparency to sales process with excellent CRM hygiene
• Travel: 20-40%, and in some cases up to 50%

Responsibilities

• Build relationships within Mid-Market clients while achieving quarterly and annual sales quotas for an assigned territory
• Develop and run a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
• Partner with the marketing team to initiate marketing plans to increase growth
• Qualify prospects and develop new sales opportunities and ongoing revenue streams
• Arrange and conduct initial product demonstrations and presentations
• Lead ongoing account management to ensure customer satisfaction and improve additional revenue streams
• Be a trusted advisor to your customers by understanding their business and advising on how ServiceNow can help their IT roadmap