Senior Commercial Solutions Engineer

Summary

Join Smartsheet as an Enterprise Senior Solutions Engineer and partner with Sales to provide technical leadership throughout the sales process. You will navigate intricate deal cycles, deliver value-based demonstrations, and act as a trusted advisor to prospects and clients. This role involves identifying and building innovative solutions for complex business challenges, leading technical sales engagements, and collaborating with various teams. You will conduct discovery sessions, establish yourself as a strategic partner, and maintain deep product knowledge. Furthermore, you will mentor team members, contribute to product roadmaps, and stay updated on industry trends. This position is part of the Go-To-Market team and reports to the Director, Solutions Engineering APJ based in Sydney, Australia.

Requirements

• 8+ years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or related field in the SaaS and enterprise B2B software industry
• Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems
• Previous experience working with relevant technologies, for example: CWM, DAM, MAM, ECM, WCM, CMS, PIM
• Strong technical skills and comfort working in ambiguous and high-pressure situations
• Experience taking a consultative approach to problem solving and positioning solutions
• Excellent communication and presentation skills, with the ability to adapt communication style to various personas, and convey technical information to both technical and non-technical audiences
• Demonstrated experience playing an ownership role in working cross-functionally to support a customer journey
• Relentless curiosity and a commitment to excellence

Responsibilities

• Identify, build, and demonstrate innovative solutions to solve complex business challenges for high visibility Smartsheet customers
• Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings
• Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
• Establish yourself as a strategic partner to Sales, Product, Customer Success, and Professional Services to provide a great overall customer experience and drive revenue growth
• Proactively grow and maintain deep knowledge for all Smartsheet products, services, and competitors
• Actively seek opportunities for cross-functional collaboration and partnership with various departments to support and execute strategic plans and initiatives
• Leverage your expertise to lead or participate in the onboarding, mentoring, and coaching of team members
• Partner with SE and Product teams to represent the voice of the customer and inform product roadmaps
• Consult and collaborate on strategic programs within the Solutions Engineering department
• Stay up-to-date on industry trends and best practices, consulting your customers and peers as both a Smartsheet product and industry discipline subject matter expert
• Periodically travel to customer sites and industry events as a technical subject matter expert