Designit is hiring a
Sr. Community Manager - Strategic Lead, Remote - United States

Summary

The job is for a Senior Community Management Strategist at Microsoft Cloud Marketing Blog and Social. The role requires 8+ years of experience as a client partner at a marketing/consulting agency, 5+ years of experience working with Fortune 100 clients, and a Bachelor's degree in business, marketing, management, or related field. The job involves guiding clients through critical futuring processes, integrating AI and automation advancements, working cross-functionally with other teams, and overseeing the team’s delivery of monthly data performance reports.

Requirements

• 8+ years as a client partner at a marketing/consulting agency
• 5+ years of experience working with Fortune 100 clients
• Bachelor’s degree in business, marketing, management, or related field

Responsibilities

• Act as a key strategic partner, guiding clients through critical futuring processes to anticipate industry shifts
• Integrate AI and automation advancements while preserving the essential human element in engagements
• Work cross-functionally with other account teams, vendors and internal stakeholders to align community strategies with broader business objectives
• Continuously optimize the use of community management tools to improve efficiency and effectiveness
• Diversify the way of thinking beyond Twitter, Facebook, Instagram, TikTok to emerging/popular/up and coming platforms (i.e. Threads, Reddit)
• Define and build B2B brand love, fostering strong connections with target audiences
• Provide forward-thinking strategic recommendations, including: Creating and presenting annual/quarterly strategic plans. Conducting SWOT and competitor analyses. Identifying growth opportunities and testing new strategies. Staying updated on evolving technologies and user behaviors
• Share insights and ensure adherence to channel governance best practices
• Identify problems, proactively propose solutions, and collaborate with clients to implement scalable solutions that drive excellence and efficiency
• Oversee the team’s delivery of monthly data performance reports, ensuring comprehensive Community Management insights across business lines
• Participate in meetings with the broader Cloud Marketing Blog and Social Team and connect with Key Microsoft stakeholders on a regular cadence to foster strong client partnerships
• Elevate documentation and process in partnership with team leads and identify and recommend improvements that can drive impact on social
• Responsible for the team adhering to Microsoft brand standards and Cloud Marketing SOP

Preferred Qualifications

• Proven track record of taking a strategic and deeply customer-minded approach to social media
• Deep knowledge of the following tools: Sprinklr and Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook

Benefits

Compensation Range: $105,000 - $110,000