Senior Community Manager, Strategic Lead

Summary

Join our team as a Senior Community Management Strategist and lead the development, execution, and management of strategies that foster customer relationships and engagement across all Cloud GDC social media platforms.

Requirements

• 8+ years as a client partner at a marketing/consulting agency
• 5+ years of experience working with Fortune 100 clients
• Bachelor’s degree in business, marketing, management, or related field
• Proven track record of taking a strategic and deeply customer-minded approach to social media
• Deep knowledge of the following tools: Sprinklr and Microsoft SharePoint, PowerPoint, Excel, Teams, and Outlook

Responsibilities

• Act as a key strategic partner, guiding clients through critical futuring processes to anticipate industry shifts
• Implement AI and automation advancements while preserving the essential human element in engagements
• Work cross-functionally with other account teams, vendors and internal stakeholders to align community strategies with broader business objectives
• Continuously optimize the use of community management tools to improve efficiency and effectiveness
• Diversifying the way of thinking beyond Twitter, Facebook, Instagram, TikTok to emerging/popular/up and coming platforms (i.e. Threads, Reddit)
• Define and build B2B brand love, fostering strong connections with target audiences
• Provide forward-thinking strategic recommendations, including: Creating and presenting annual/quarterly strategic plans
• Conducting SWOT and competitor analyses
• Identifying growth opportunities and testing new strategies
• Staying updated on evolving technologies and user behaviors
• Sharing insights and ensuring adherence to channel governance best practices
• Identify problems, proactively propose solutions, and collaborate with clients to implement scalable solutions that drive excellence and efficiency
• Oversee the team’s delivery of monthly data performance reports, ensuring comprehensive Community Management insights across business lines
• Participate in meetings with the broader Cloud Marketing Blog and Social Team and connect with Key Microsoft stakeholders on a regular cadence to foster strong client partnerships
• Elevate documentation and process in partnership with team leads and identify and recommend improvements that can drive impact on social
• Responsible for the team adhering to Microsoft brand standards and Cloud Marketing SOP

Benefits

Remote work