Senior Content Designer

Summary

Join Greenhouse as a Senior Content Designer and collaborate with Product Management and Engineering teams on impactful projects. Craft user-focused content, including product text, in-app tutorials, and support guides. Collaborate with cross-functional teams throughout the software development lifecycle. Develop and advocate for a cohesive content philosophy. Analyze software development lifecycle insights to refine content strategy. Drive customer retention through seamless user experience. This role requires strong UX knowledge, cross-functional team experience, and proficiency with Figma and Generative AI.

Requirements

• Knowledge of UX principles and proven experience in crafting user-focused content, especially in SaaS environments
• Demonstrated experience working alongside cross-functional teams, including designers, product managers, researchers, and developers
• Experience with localization tools to ensure copy is easily translatable and suitable for global audiences
• Ability to quickly simplify complex information for non-technical audiences, including taking in information from multiple sources and making well-reasoned decisions
• A proactive attitude towards feedback, including seeking, receiving and incorporating stakeholder feedback, research, and user analytics without ego
• Optimism and resilience during the ever-changing product development lifecycle
• Inquisitiveness; the ability to ask specific questions to learn more information to more deeply understand user pain points, needs, and their impact on your content
• Proficiency with Figma
• Experience using Generative AI to help craft and refine content
• Applicants must be currently authorized to work in the United States on a full-time basis

Responsibilities

• Craft content tailored for end users, encompassing product text, in-app tutorials, and support guides
• Collaborate with cross-functional teams throughout the software development lifecycle, driving high-impact projects from inception to completion
• Develop and advocate for a cohesive content philosophy, ensuring alignment and securing stakeholder support before executing
• Analyze and leverage software development lifecycle insights, from interpreting product requirements and wireframes to understanding iterative go-to-market strategies
• Uphold and integrate industry-leading standards and processes to guarantee top-tier user content and translation
• Engage in user research sessions and workshops, harnessing diverse resources to inform and refine content strategy
• Drive customer retention by ensuring feature adoption through a seamless user experience

Preferred Qualifications

Your own unique talents - if you don't meet 100% of the qualifications outlined above, tell use why you'd be a fit for this role in your cover letter

Benefits

• Medical, dental, and vision insurance
• Basic life insurance
• Mental health resources
• Financial wellness benefits
• A fully paid parental leave program
• Short-term and long-term disability coverage
• A 401(k) plan and company match
• Up to 14 scheduled paid holidays and up to 80 hours of paid sick leave
• Up to 20-25 days of paid vacation time annually, depending on tenure
• Flexible paid time off (PTO)