Senior Content Operations Specialist

Summary

Join cargo.one as a Senior Content Specialist to lead high-impact content workflows and scale content ingestion and master data processes. You will ensure structured ingestion, validation, and delivery of complex airline data across multiple geographies and carriers. This strategic, hands-on role requires expertise in operational workflows, content systems, and air freight industry nuances. The role involves optimizing ingestion processes, conducting quality control, mentoring junior specialists, collaborating with various teams, identifying automation opportunities, and maintaining data quality. The company offers a remote-first culture across Europe with visa support options and various benefits. This is an opportunity to make a significant impact in a rapidly growing company backed by leading VCs.

Requirements

• You have 3+ years of experience in content operations or master data management
• You have excellent Excel/Google Sheets skills and love working with structured data
• You have experience navigating high-volume content workflows
• You are highly organized and can lead process improvements from idea to execution
• You’re comfortable mentoring others and sharing best practices

Responsibilities

• Own end-to-end content workflows for high-priority rate and routing data
• Optimise ingestion processes, tools, and documentation for scale
• Conduct in-depth quality control and resolve complex data inconsistencies
• Mentor and support junior content specialists and lead by example
• Work closely with automation, product, and partner operations teams
• Identify automation opportunities and collaborate on tooling improvements
• Document and evolve standards and playbooks across workflows
• Liaise with internal and external stakeholders to ensure operational alignment
• Analyse operational performance and identify areas for improvement
• Maintain structured datasets and master data quality across systems

Preferred Qualifications

• If you've worked in air freight, logistics, or airline operations (e.g., as a support or service agent), that would be a serious asset
• You’re comfortable working with ticketing platforms (e.g., Zendesk) and documentation tools

Benefits

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc. On top of that, choose between MacBook Air (M3 chip) or Dell XPS and have it delivered prior to your starting date
• Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and once as a team
• Unlimited co-working options through our partner desana all around the world
• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves