Senior Customer Assurance Analyst

Summary

Join Wiz, a rapidly growing cloud security company, as a Senior Customer Assurance Analyst. Reporting to the Head of Governance, Risk, and Compliance, you will collaborate with a team to understand customer needs, establish GRC best practices, and enhance security processes. Key responsibilities include conducting security assessments, managing customer requests, maintaining documentation, and developing sales enablement materials. You will also contribute to process automation, build strong internal partnerships, and monitor industry trends. This role requires 5+ years of experience in Governance, Risk, and Compliance, a passion for security, and collaboration skills. Preferred qualifications include customer-facing experience and work with GTM teams in SaaS/tech.

Requirements

• 5+ experience in one or more of the Governance, Risk, and Compliance domains
• Passion for security and keeping Wiz safe
• Ability to collaborate with technical and non-technical teams alike to further oversight responsibilities of Security
• Baseline knowledge of security and compliance frameworks such as NIST, ISO 27001, SOC2, GDPR, etc
• Ability to assist with security compliance assessments to ensure compliance with internal and external requirements (ISO, NIST, CIS, etc.)
• Experience working in a fast-paced tech environment, both independently, and collaboratively within a team environment

Responsibilities

• Maintain up-to-date knowledge of Wiz’s product, roadmap, environment, systems and architecture
• Complete customer security assessments, questionnaires and sales enablement activities within pre-defined SLAs
• Triage customer requests for assessments, artifacts, calls, contract reviews, and audits
• Work to maintain internal and external documentation such as policies, standards, procedures, and runbooks related to Customer Assurance
• Maintain the Wiz Trust Profile, as well as the other self-service internal-facing and external customer security resources
• Mature and maintain the sales enablement program by identifying gaps in knowledge and presenting new enablement materials
• Independently execute sales enablement activities, including customer assurance activity requests, self-attestations, customer audits, etc
• Contribute to the automation of processes within the team
• Build a strong, collaborative partnership with internal stakeholders across the organization
• Collaborate closely with Compliance to triage newly identified customer evidence or audit requirements
• Proactively monitor trends in the industry that can guide Wiz’s Customer Assurance Program and position Wiz as a Security leader in the industry

Preferred Qualifications

• Experience in a customer-facing position
• Experience working work GTM teams, preferably within SaaS/tech